Human Services Coordinator-Access Health/ Tricounty Community Care Navigation

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days/Evenings (United States of America)

Location: Access Health/TriCounty Community Care Navigation - Charleston, SC

Shift: Day/evenings

Primary Function/General Purpose of Position:

The Human Services Coordinator assists the case management team with the delivery of clinical case management services to assigned patient populations and, under the supervision of the Program Director, is responsible for providing supplemental program coordination and sound operational direction for the AccessHealth Tri-County Network program.  Services include but are not limited to outreach, monitoring, service planning, financial resource planning, case coordination, advocacy, education, and follow-up directly related to the patient.

Essential Job Functions :

• Serves as the point of contact for patients' care coordination throughout hospital departments and community partners.
• Acts as a patient safety advocate by participating in ongoing quality improvement in the department.  Incorporates the professional practice model into care delivery.
• Meet regularly with the Community Care Navigation Team to discuss pending status and ongoing conditions of patients and provide guidance to Community Care Navigators as needed with medical and social patient care coordination issues and evaluate effectiveness.
• In collaboration with the Program Manager, provides guidance to teammates in the absence of the Program Director.
• Provide daily casework on assigned set of patients enrolled in the AccessHealth Tri-County Network Program to include completing applications, developing care plans, and other aspects of social service coordination.
• Assist Program Director in developing and maintaining a network of human services and community resources that partner with AHTN to provide supportive services to clients.

• Documents all findings, actions, and plans using the guidelines and standards of Access Health.   

 Input data into patients' charts and assist with running data reports when needed.

• Assist case managers with applications to benefits programs and reimbursement sources, including, but not limited to, Medicaid and Medicare, AIDS drug assistance applications, ACA Insurance marketplace plans, prescription assistance programs, charity applications, and other insurance applications.

• Facilitate case coordination, which is non-duplicative and collaborative; be responsible for timely two-way communication between other agencies; and ensure continuous seamless case management.

• Maintain strict confidentiality of all client data and observe all policies concerning the release of information.

• Performs other job duties and responsibilities as required.

Licensing/Certification

N/A

Education

Bachelor’s in Social Work, Human Services, Sociology, Psychology, Counseling and Health Education or related field (Required)

Work Experience

• 5 Years of experience in case management or counseling, preferably in a public health setting or with high-risk populations
• Program management or coordination experience preferred.
• Experience related to the marginalized population is required  
• Related unpaid and internship experience is accepted.

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Access Health/TriCity Com C Nav - Roper St Francis Healthcare

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].