Full-Time
Manager – Customer Lifecycle Marketing
Posted on 10/1/2025
Found
51-200 employees
Virtual weight loss coaching and medications
No salary listed
Remote in USA
Remote
 Growth & Marketing (1) |
|---|
- 3–5+ years hands-on Lifecycle/CRM for consumer subscriptions, healthcare, or fintech.
- Strong ESP/SMS execution (build/QA/segment), experimentation basics, and comfort with dashboards/SQL‑lite/Sheets.
- Detail‑oriented operator who writes clear briefs and partners cross‑functionally to move fast and stay compliant.
- Own Day 0–60 onboarding and long‑term retention flows: welcome/education, side‑effect management, dosing/titration explainers, monthly visit nudges, refill & shipment reminders, 'approaching end‑of‑cycle' prompts, and habit‑building content.
- Run ongoing tests (content, cadence, channel mix) with proper control/holdouts; read results, ship winners, document playbooks.
- Segment intelligently (e.g., track, payment path, condition flags) to personalize journeys while clarifying care‑visit vs. medication coverage and setting expectations.
- Implement save/win‑back based on churn signals (missed visit, paused shipments, side‑effect flags); partner with Support/Care for escalations.
- Maintain compliance & accuracy: fair‑balance lines when discussing medications; consistent 'compounded, not FDA‑approved' disclosures as required.
- Tooling & ops: Build, QA, and monitor flows in our ESP/SMS/push stack; manage deliverability, suppressions, and attribution hygiene.
Found offers telehealth weight care with personalized plans for sustainable weight loss. Clinicians provide virtual consultations, prescribe weight loss medications, and tailor nutrition and lifestyle guidance. Clients receive a dedicated coach, track progress via an app that syncs with Apple Health and Google Fit, and access a large community for recipes and milestones. The service is insurance-free, emphasizing accessibility, holistic wellbeing, and peer support to help clients achieve lasting weight loss.
Company Size
51-200
Company Stage
Series B
Total Funding
$132M
Headquarters
San Francisco, California
Founded
2019
Simplify's Take
What believers are saying
- Gig economy grows to over half U.S. workforce by 2027 boosting demand.
- Entry-level account offers no monthly fees and unlimited invoicing.
- Tap-to-pay and auto-categorization save time for self-employed users.
What critics are saying
- Noom erodes differentiation with lower-cost AI coaching capturing cash-pay users.
- Ro-WeightWatchers $1.3B acquisition crushes Found's scale with 4.7M members.
- FDA March 2026 mandate blocks 70% new onboardings requiring in-person exams.
What makes Found unique
- Found automates expense tracking, tax estimation, and invoicing for freelancers.
- Platform integrates banking with bookkeeping for sole proprietors and SMBs.
- Supports 500K+ business owners with FDIC-insured accounts via Lead Bank.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Unlimited Paid Time Off
Paid Holidays
Parental Leave
401(k) Retirement Plan
401(k) Company Match
Remote Work Options
Flexible Work Hours
Wellness Program
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↑ 0%2 year growth
↓ -1%Weight health company Found taps Luca Ranaldi as CEO.
Weight care management startup Found raised $100 million in a Series B funding round, valuing the company at $600 million. The round was led by WestCap, with participation from IVP, The Chernin Group, G9 Ventures, Able Partners, and existing backers GV, Define, and Atomic. New CEO Sarah Jones Simmer noted the round was oversubscribed. Found has seen its annual run rate grow by 6x this year and has helped members lose over 300,000 pounds, now available in 37 states with plans for nationwide reach by early 2022.
More than 100 million adults in America are living with obesity, yet only 1% of providers are trained in obesity medicine, leaving many patients to turn to non-expert sources for medical information and prescriptionsThe Obesity Medicine Scholarship program, funded by Found, bridges the gap in care and encourages physicians to become American Board of Obesity Medicine certifiedTwo $5,000 scholarships will be awarded to providers pursuing ABOM certification to cover exam review course and related exam fees, travel expenses, and membership to the OMAAUSTIN, Texas, Feb. 16, 2024 /PRNewswire/ -- Found, one of the largest medically-assisted weight loss programs in the U.S., today announced it is partnering with the Obesity Medicine Association (OMA) and the Obesity Action Coalition (OAC) to launch the OMA and OAC Obesity Medicine Scholarship program. The program will help ensure there are more obesity medicine experts to provide care to those in need by offering resources to medical providers interested in becoming American Board of Obesity Medicine (ABOM) certified. Funded by Found, a $5,000 scholarship will be awarded to two physicians to cover ABOM registration fees to take the certification exam, a one-year membership to the OMA, registration to attend the OMA Annual Conference and the Review Course for the ABOM Exam in April 2024, and a travel stipend.More than 100 million adults in America are living with obesity, yet only 1% of providers are trained in obesity medicine, creating a cycle of biases and misunderstandings that prevent any progress. When people try to seek help from their healthcare providers, they can be met with judgment, dismissiveness, or unfounded assumptions that their weight is the result of a willpower deficit. This environment makes it challenging for patients to receive the support they need and may encourage patients to consult non-expert sources for medical guidance, medication information, and prescriptions
Developed by Found, MetabolicPrint™ is a digital diagnostic support tool that uses biological and behavioral assessments to create a personalized weight health profile, or “fingerprint,” to allow care teams to tailor a corresponding precision care protocol. (Graphic Credit: Found)Found, one of the largest medically-assisted weight loss programs in the U.S., announced the launch of MetabolicPrint (Photo Credit: Found)Found, one of the largest medically-assisted weight loss programs in the U.S., announced the launch of MetabolicPrint (Photo Credit: Found)AUSTIN, Texas--(BUSINESS WIRE)--Found, one of the largest medically-assisted weight loss programs in the U.S., announced the launch of MetabolicPrint, a first-of-its-kind approach to personalized weight management care. Developed by Found, MetabolicPrint is a digital diagnostic support tool that uses biological and behavioral assessments to create a personalized weight health profile, or “fingerprint,” to allow care teams to tailor a corresponding precision care protocol.“Evidence-based guidance, previously only available in specialty obesity clinics, is now made convenient, accessible, and affordable for millions of Americans through MetabolicPrint, which builds on existing research related to obesity phenotypes,” said Found’s Chief Medical Officer and former Medical Director of the American Board of Obesity Medicine, Dr. Rekha Kumar. “MetabolicPrint is about more than medication — it’s about equipping healthcare providers with individualized insights to design weight care plans that are unique to someone’s biology. At Found, we know that every body is different.”Clinically-supported weight care has long been limited to specialty medical providers and largely inaccessible to the 70% of Americans struggling with overweight or obesity
Found, a medically-assisted weight loss program announced the launch of Found Assistant, a generative AI guide within the Found app that offers members the ability to ask questions and discover instant and relevant information on nutrition, movement, health habits, and more.