About the Role

Chapter’s People Operations Lead is a hands-on role that focuses on scaling our tools, resources, and ability to support and enable our diverse population. You’ll ensure our people have the systems and knowledge to support onboarding, employment changes, benefits, and more. You will operationalize and complete HR transactions efficiently and accurately to ensure employee data is up to date and to manage local compliance obligations. You will help invest in, support, and enable our critically important Advisory and Member Advocate community. 

How You’ll Contribute to Our Mission

• Own and optimize strategy and interaction with our HR vendors, including benefits, policy management, and system administration
• Optimize and execute people systems and policies across the employee lifecycle, including onboarding, offboarding, benefits enrollments and changes, leave of absences, and general employee support
• Develop and run people programs and offerings that deliver on our strategic approach to developing the skills, experiences and knowledge that our managers and senior leaders need now and in the future.
• Partner with business leaders, People Team members, and others across the business to understand the needs of our employees. Take ownership of identifying opportunities, getting buy-in on potential solutions, and implementing them on the ground-level
• Challenge and evaluate the quality and effectiveness of people systems, tools and programs and recommend changes to meet business and employee needs
• Plan and lead the review of our workflows and processes by partnering with peers internal and external to make them efficient and scalable for a global workforce
• Ensure legal compliance of HR state and federal regulations and applicable employment, benefit and leave laws, and update policies and/or procedures as required

About You

• You have 6+ years of hands-on HR support experience for high-growth teams, working directly with employees and managers across a variety of seniority levels.
• You have experience evaluating, recommending, and implementing new HR technology
• You have experience driving benefits strategy and implementation/administration
• You have thoughtful frameworks of how to engage diverse employee populations and support/coach managers
• You have excellent communication and interpersonal skills, you crave working cross-functionally
• You demonstrate the ability to scale processes and manage priorities in a fast-paced environment
• You have a handle on compliance and best practices in the space
• You demonstrate solid judgment and experience assessing risk relative to the business
• Able to rally people around a shared goal, project plan - great program and process leader who thinks holistically about the talent lifecycle

Chapter Offers All Employees the Following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees
• Unlimited PTO, a winter break shutdown, and paid holidays to encourage a healthy work-life blend
• $500 desk setup subsidy to set-up your unique home office
• $100/month health and wellness subsidy
• Partnerships with Talkspace (mental health support), Teledoc (telehealth), and OneMedical (concierge medicine)
• In-office lunch on Tuesdays/Thursdays, and a stocked office pantry
• Generous and competitive parental leave for all parents
• A beautiful NYC (SoHo/West Village area) office and a hybrid in-office policy — dogs welcome!

We think the starting salary for this role will be in the  $135,000 - $170,000, but it might vary depending on skills and experiences. If you think you’d be a good fit for the role, you should apply. All of our offers are based on our assessment of each individual’s unique skills and experience.