Assistant Manager of Resort Experience

Job Description

The Assistant Manager of Resort Experience – Concessions & Event Operations supports the planning, coordination, and execution of seasonal and special event operations. This role serves as a key partner to the Manager of Resort Experience, assisting with operational planning, concessions readiness, team supervision, and on-site execution. The Assistant Manager ensures events operate smoothly, safely, and in alignment with guest experience standards while supporting labor planning, training, and cross-functional coordination.

Reporting to the Assistant Director of Resort Experience, responsibilities and essential job functions include but are not limited to the following:

Event Concessions & Operations Management

• Lead and oversee all event concession operations, including food stands, beverage service, bars, and mobile concession locations.
• Manage day-to-day concession activities, ensuring efficient service, product quality, cleanliness, and compliance with health and safety standards.
• Oversee inventory management, ordering, receiving, and stock control for all concession food, beverage, and operating supplies.
• Coordinate and execute food preparation for event concession offerings, including pretzels, kettle corn, churros, donuts, cookies, and other specialty event products.
• Develop and maintain product preparation standards, recipes, portion controls, and quality assurance procedures.
• Recruit, train, schedule, and supervise concession team members, bartenders, and back-of-house staff to ensure exceptional guest service and operational efficiency.
• Monitor labor, food costs, beverage costs, and inventory variances while identifying opportunities to improve profitability and operational performance.
• Collaborate with Event Operations teams to support event setup, execution, guest flow, and overall event success.
• Assist with planning and execution of seasonal events and special activations, ensuring concession operations align with event objectives.
• Maintain compliance with liquor laws, food safety regulations, cash handling procedures, and company policies.
• Analyze sales trends, guest feedback, and operational metrics to continuously improve concession offerings and guest experience.
• Support overall event operations as needed, including logistics coordination, vendor management, and cross-departmental communication before, during, and after events.

Team Leadership & Supervision

• Provide on-site supervision for seasonal operations and concessions colleagues.
• Support onboarding, training, and daily coaching of event teams.
• Assist with timekeeping accuracy, breaks, and shift coverage adjustments.
• Serve as a visible and approachable leader during peak event hours.

Guest Experience & Support

• Support guest service recovery efforts, escalations, and special requests.
• Ensure all guest interactions align with brand standards and service expectations.

Administrative & Operational Coordination

• Support hiring processes, including interviews, onboarding, and colleague tracking.
• Assist with uniform distribution, tracking, and compliance for operations teams.
• Help maintain operational documentation, checklists, schedules, and daily reports.
• Communicate operational updates, challenges, and recommendations to leadership.

Safety & Compliance

• Support adherence to safety procedures, food and beverage compliance, and operational policies.
• Monitor event environments for hazards and escalate concerns as needed.
• Assist with incident documentation and follow-up when required.

Qualifications

• Minimum of 2–4 years of experience in event operations, hospitality operations, concessions, or guest experience environments.
• Minimum of 1 – 2 years of experience in Food & Beverage leadership
• Experience supporting high-volume or seasonal operations.
• Demonstrated leadership or supervisory experience.
• Strong organizational, time-management, and problem-solving skills.
• Ability to remain calm and adaptable in fast-paced environments.
• Excellent communication and interpersonal skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Bachelor’s degree in Hospitality Management, Event Management, Business, or a related field.
• Experience in luxury hospitality, destination resorts, festivals, or attractions.
• Familiarity with concessions or bar operations, inventory management, and compliance.
• Experience with seasonal hiring, onboarding, or training programs.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS