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Senior Product Manager
Community Support
Posted on 4/21/2022
INACTIVE
Locations
Menlo Park, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
Customer Service
Data Analysis
iOS/Swift
Management
Research
Responsibilities
  • Has empathy for our users
  • Listens and understands the needs of our community support team
  • Works to define the underlying problems
  • Has strong communication and collaboration skills
  • Partner with our community support teams to understand, rationalize and prioritize requests for new features in the product roadmap
  • Use product requests and data analysis to determine the root problems in our customer service and come up with holistic solutions that will scale
  • Expand our customer communication capabilities and research technologies to help drive smart responses
  • Explore buyer and seller communication while understanding the social dynamics and nuances of a two-sided marketplace
  • Manage a team of product managers
  • Work closely with design and engineering to drive innovation, productivity and quality while iterating on the product until project goals and growth targets are met
  • Collect necessary data in order to analyze and report on key metrics
  • Work on all platforms of the product: Android, iOS, Desktop Web and Mobile Web
  • Be able to work on multiple projects at one time and manage competing priorities
  • Have a can-do attitude and take initiative in a fast-paced environment
Desired Qualifications
  • BS/BA required in Computer Science or a related technical field
  • 6+ years of product management experience
  • Strong analytical background and data driven, demonstrating the ability to understand key performance drivers and ability to execute against findings
  • Must have excellent written and communication skills, and be extremely detail oriented
  • Strong technical architectural understanding of mobile and web products like Poshmark
  • Must have experience working with design and engineering teams to deliver end to end products
Poshmark

501-1,000 employees

Social marketplace for new and secondhand style
Company mission
Poshmark's mission is to put people at the heart of commerce, empowering everyone to thrive. The company is building a community marketplace.
Benefits
  • A comprehensive health care and benefit plan
  • Health & wellness
  • Remote work support
  • Flexible vacation and paid time off
  • Parental and family leave
  • 401K plan
  • Fun company parties and offsite events
  • Personal style encouraged (or not, whatever you're into.)
  • Learning and development for career growth
Company Values
  • Focus on People: We focus first on people and are obsessed with empowering our team and our community to work together.
  • Together We Grow: We support each other to strive for our dreams and have fun along the way.
  • Lead with Love: Love fosters genuine connections and allows us to approach others with empathy and respect.
  • Embrace Your Weirdness: Embracing our weirdness frees us to accept our own individuality as well as each other's.