Client Training and Enablement Specialist

The mission of a Client Training and Enablement Specialist at Syndigo is to instill platform comprehension and confidence amongst our clients and employees by helping design, develop, and host targeted learning programs and initiatives. You will partner with cross-functional collaborators in our Product, Development, and Commercial teams to craft effective pieces of training and share success insights with appropriate audiences, as well as partner with Syndigo peers to identify learning opportunities for customers that fall within the standard levels of business requirements.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Partner with Syndigo peers to identify learning opportunities for customers that fall within the standard levels of business requirements (“I need to know how to use the platform to syndicate to grocery panel”) to strategic offerings (“Meeting the Gold Standard of data quality for CPG”) This includes identifying trends by Product, recipient(s), functions, support ticketing metrics, UI/UX user data, and strategic goals for our client base

• Identify channels to drive self-service training usage with our existing in-app tools: The Help Center (Zendesk and Vimeo– client facing), Silvia (Zendesk – employees)

• Help identify additional tools and resources to offer scalable self-service training available for clients and employees (The goal of helping users find what they need, when they need it, in digestible formats), as well as co-manage training tools and serve as a shared tool admin. 

• Serve as a consultant/collaborator to the Onboarding and Implementation teams to consistently improve upon existing programs for new-to-Syndigo clients, with the goal of driving platform comprehension and confidence, and the goal of building their content right from the beginning (Adoption and Utilization = renewals and growth)

• Update content for internal and external how-to/help articles relevant to the individual’s area of expertise and/or seek cross-functional expertise 

• Provide content for Pendo in-app messaging relevant to the individual’s area of expertise. Work with designer to plan/build in-app messaging experiences (tours, etc.).

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Strong Communication Skills: Clear, concise, and courageous in all modes of communication.

• Curiosity: Asking “why not?” and possessing the confidence to push others to dig deep on the “why” and “how”. 

• Grit and Teamwork: You will be a critical member of a small yet mighty training team where each member bringing their best is vital.

• Innovation: You’re a critical yet creative thinker; idealistic when there’s time, and pragmatic when there isn’t

• An ambassador of our Core Values: Innovative, Collaborative, Authentic, Passionate, while Empowering others - your peers and our customers

• Knowledge and experience in all things Syndigo and the Syndigo platform (We do NOT expect you to be an expert in all content types. We will divide and conquer!) 

• Demonstrated success in delivering learning experiences.   

• Skilled translator: You can effectively distill sophisticated ideas into digestible, relevant content. 
• Ability to effectively balance speed and quality; you leave projects better than you found them.  

• Plus: GDSN experience 

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