Full-Time

Client Training and Enablement Specialist

Posted on 9/5/2024

Syndigo

Syndigo

1,001-5,000 employees

Cloud-native platform for digital commerce solutions

Data & Analytics
Consumer Software

Entry, Junior

Remote in USA

Category
Customer Education & Training
Customer Success
Customer Success & Support
Required Skills
Communications
Zendesk
Requirements
  • Strong Communication Skills: Clear, concise, and courageous in all modes of communication.
  • Curiosity: Asking “why not?” and possessing the confidence to push others to dig deep on the “why” and “how”.
  • Grit and Teamwork: You will be a critical member of a small yet mighty training team where each member bringing their best is vital.
  • Innovation: You’re a critical yet creative thinker; idealistic when there’s time, and pragmatic when there isn’t.
  • An ambassador of our Core Values: Innovative, Collaborative, Authentic, Passionate, while Empowering others - your peers and our customers.
  • Knowledge and experience in all things Syndigo and the Syndigo platform (We do NOT expect you to be an expert in all content types. We will divide and conquer!)
  • Demonstrated success in delivering learning experiences.
  • Skilled translator: You can effectively distill sophisticated ideas into digestible, relevant content.
  • Ability to effectively balance speed and quality; you leave projects better than you found them.
  • *Plus: GDSN experience*
Responsibilities
  • Partner with Syndigo peers to identify learning opportunities for customers that fall within the standard levels of business requirements *(“I need to know how to use the platform to syndicate to grocery panel”*) to strategic offerings *(“Meeting the Gold Standard of data quality for CPG”)* This includes identifying trends by Product, recipient(s), functions, support ticketing metrics, UI/UX user data, and strategic goals for our client base
  • Identify channels to drive self-service training usage with our existing in-app tools: The Help Center (Zendesk and Vimeo– client facing), Silvia (Zendesk – employees)
  • Help identify additional tools and resources to offer scalable self-service training available for clients and employees (The goal of helping users find what they need, when they need it, in digestible formats), as well as co-manage training tools and serve as a shared tool admin.
  • Serve as a consultant/collaborator to the Onboarding and Implementation teams to consistently improve upon existing programs for new-to-Syndigo clients, with the goal of driving platform comprehension and confidence, and the goal of building their content right from the beginning (Adoption and Utilization = renewals and growth)
  • Update content for internal and external how-to/help articles relevant to the individual’s area of expertise and/or seek cross-functional expertise
  • Provide content for Pendo in-app messaging relevant to the individual’s area of expertise. Work with designer to plan/build in-app messaging experiences (tours, etc.).

Syndigo provides a cloud-based platform that improves the online shopping experience for various businesses, including retailers, brands, distributors, and manufacturers. Its main offerings include tools for managing product data, enhancing product information, analyzing digital shelf performance, and distributing content effectively. These solutions help clients work more efficiently and scale their operations. Syndigo stands out from competitors by serving a wide range of industries, such as grocery, automotive, and healthcare, with a focus on integrated content distribution and data management. The company's goal is to help businesses succeed in the digital marketplace by providing tailored subscription services and enterprise solutions.

Company Stage

Debt Financing

Total Funding

$3.8M

Headquarters

Chicago, Illinois

Founded

1973

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for digital shelf analytics boosts Syndigo's market potential.
  • Cloud-native solutions expansion offers Syndigo increased market share opportunities.
  • Partnerships with companies like Pivotree enhance Syndigo's product content management capabilities.

What critics are saying

  • Emerging PIM software providers like Agility PIM challenge Syndigo's market position.
  • New executive appointments may lead to strategic shifts disrupting operations.
  • Industry-specific challenges in the foodservice vertical could slow Syndigo's growth.

What makes Syndigo unique

  • Syndigo offers a comprehensive suite of solutions including MDM, PIM, and PXM.
  • The Content Experience Hub allows seamless product content management and syndication.
  • Syndigo serves over 14,000 enterprises across diverse industries globally.

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Benefits

Health Insurance

Unlimited Paid Time Off

Disability Insurance

Parental Leave

Adoption Assistance

401(k) Retirement Plan

INACTIVE