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Manager of Claims
Confirmed live in the last 24 hours
Chicago, IL, USA • San Diego, CA, USA
Experience Level
  • 5+ years of transportation industry experience, management experience a plus
  • Bachelor's degree required
  • Experience with Google Suite products
  • Ability to utilize spreadsheets to make data driven decisions
  • Ability to think of outside the box solutions and propose solutions and/or new initiatives
  • Experience leading projects, with cross functional stakeholders and driving results
  • Willingness to work in an ambiguous environment with a “can do” attitude
  • Responsible for developing Flock Freight's Cargo Claim department, with best-in-class transportation strategies and processes
  • Provide functional leadership and team training, recruiting, and employee development to ensure efficient processes are in place to prevent claims
  • Develop team OKRs and utilize internal team data to build meaningful and effective team strategies
  • Collaborate closely with Product Development to improve efficiencies and further automation
  • Provide root-cause analysis of claims, weekly trends, and other claims data to Risk Management Leadership
  • Develop and implement policies and procedures to improve the efficiency and effectiveness of Flock's claims process, with a focus on automated solutions to solve current team pain points
  • Partner closely with Risk Management, Carrier Sales & Customer Sales teams, as well as asset-based carrier's dispatch to identify and address potential areas for improvement
  • Support Compliance, Issue Resolution, and the larger Risk Management function with projects
  • Weekend on-call rotation is required
Desired Qualifications
  • Experience leading transportation brokerage claims teams is a plus
Flock Freight

201-500 employees

Shared freight shipping software
Company Overview
Flock Freight’s mission is to reimagine the existing freight processes by relentlessly eliminating inefficiency and waste through shared truckload shipping. Flock Freight is striving to make the freight industry by ending the tug of war between shippers and carriers and to also offset emissions to benefit the environment.
  • Unlimited PTO
  • Ownership: stock options
  • 401k
  • Insurance: health, dental, vision
  • Commuter Benefits
  • Paid Parental leave
  • Office amenities: cold brew and kombucha on tap, intramural sports, surf club, and free lunch
Company Core Values
  • All in
  • Be Agile
  • Empower Others
  • Think Big
  • Do the Right Thing