Engineering Manager

Replicant is the industry leader in voice AI for customer service since it was founded in 2017. When you dial the customer service number of one of our customers–like AAA or Fanatics–our bot answers the phone. Over 50% of callers do not even need to talk to a human, and they rate the interaction higher than if they did so. We do this with AI that feels human, scales securely, and delivers real business results. We are backed by top tier Silicon Valley investors and growing rapidly. We are based mostly in the SF Bay Area, Toronto, and New York, and much of our team is distributed throughout other parts of the US and Canada.

Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference.

We’re looking for an Engineering Manager to take ownership of one or more development teams. This role balances the need for successful and consistent execution goals with mentorship and developing a highly motivated team of engineers in a fast-paced environment. While we're a startup, we're not looking to build a hero/crunch culture and the only way to do that is to nail planning and execution - we'd love to hear how you've helped your teams here! This is not a coding role but you'll be working with your team(s) to ensure high technical quality, high product quality, a pragmatic technical approach as well as making our customers happy!

What You’ll Do

• Collaborate closely with Product Management, Engineering Leadership peers and your team to build services and platforms foundational to our virtual agent platform

• Run a well organized team:

  • Create and foster a shared mission that drives your team toward a common goal

  • Manage and prioritize work through a rigorous, yet lightweight, agile process

  • Provide mentorship, feedback and guidance for your team members through the creation of individualized growth plans and measurable goals.

• Use your technical expertise to provide leadership and oversight of projects on your team

  • Guiding architecture/design decisions

  • Provide thorough and thoughtful code reviews

  • Occasionally commit some code on non-critical path projects

• Build and support a collaborative working culture in a remote-first environment

What You Bring

• You have 2+ years of experience leading remote software engineering teams

• You're used to ownership and accountability and have driven the execution of high-value projects end-to-end

• You have a strong background delivering foundational services with a mix of external and internal customer stakeholders

• You have excellent planning and communication skills and a vivid imagination. You’ve been able to translate abstract ideas into meaningful and incremental plans that your team can align on

• You’re here to grow your team. The day-to-day is more than just tickets and you can speak to a well-established process for growth as well as the promotions you’ve championed

• A passion for making data driven leadership and product decisions. You know your way around JIRA, Sheets and other tools and carve out the data you need to help inform key decisions

• A passion for increasing team velocity, predictability and satisfaction by implementing and coaching development processes, like Agile, TDD, etc

• Experience in Agile (Scrum) methodologies and ceremonies. You're a fan of incremental improvement culture and celebrating success

  #LI-remote

For all full-time employees, we offer:

🌴 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

🖥️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them

📍 Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar

🏋️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

💸 Compensation that matches your impact: competitive salaries in the company you’re helping to build

📈 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.