Installation Manager

Core Role Responsibilities

• Recruits, selects, trains, and manages direct reports 
• Performs Services & Measures as necessary 
• Select, monitor and validate 1099c installation crew, document and maintain skill matrix.  Process install pay. 
• Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing  
• Serves as customer service liaison when install related problems arise 
• Works with scheduling coordinators to ensure appropriate crew assignments 
• Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary 
• Responsible for quality job inspections and audits to ensure crew performance is at the highest standards 
• Delivers materials to job sites when required 
• Approves additional costs on job sites 
• Manages run rates & guild quality scores 
• Maintaining a driving record that meets company’s insurance standards 
• Manage install jobs through completion 
• Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install. 

Basic Qualifications

• HS Diploma or GED  
• 4+ years of relevant leadership experience  
• 4+ years experience general construction knowledge 
• 3+ years of customer issue resolution experience 
• 1+ Experience with windows to include measuring and service; installation experience in lieu of service  
• Experience working with installation crews 
• Valid driver’s license 

Preferred Qualifications

• College degree or other secondary education preferred 
• Experience with warehouse management 
• High proficiency-level in Microsoft Office Suite 
• Expertise in CRMs; Salesforce experience a plus  
• Customer-centric mindset 
• Demonstrated success in deadline-driven and high-pressure environment