Catering Sales & Services Manager

Job Description

Responsible for the management of all aspects and functions of the events assigned by the Director, Catering & Conference Services, in accordance with hotel standards. Anticipate guest needs, and solicitation of business while assisting to control expenditures. 

• Primary focus for this role will entail servicing all Local Events (Gala's, Weddings, Fundraisers, Day Meetings) with the opportunity to assist the corporate event programs
• Organize bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food and beverage, and audio visual. 
• Create detailed floor plans, resumes, and banquet event orders for seamless execution of programs.
• Conduct memorable pre-planning tours, pre/post pre-conferences, and tastings.
• Engage and encourage team members by being role models 
• Establish and maintain rapport with all clientele and internal hoteliers
• Flexible Schedule which includes working on weekends required for this role
• Effectively handle multiple programs and ensure the successful completion of all job duties
• Contact clients and maintain effective communication throughout planning and while on site
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests 
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints, ensuring guest satisfaction
• Ensure appropriate upselling opportunities are taken to maximize revenue potential
• Daily scheduled group functions, times, locations, amount of people and specified requirements
• Understand the location of all hotel function space and names of function rooms
• Understand all styles of meeting and banquet room sets and banquet room capacities
• Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards
• Document daily set-up requirements according to departmental procedures / attach respective diagrams
• Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct pre-function meeting and review all information pertinent to set-up and service of group
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.’s; bring any deficiencies with respective department personnel
• Maintain Communication between client and operations team
• Inspect all meal periods and be present until the entrée course is served for all plated functions
• Assist staff with their job functions to ensure optimum cleanliness and service standards for guests
• Coordinate group's requests for additions/changes to scheduled arrangements
• Direct the final breakdown of function room and clean up
• Monitor storage and delivery of group packages
• Maintain a personal organization system for files and paperwork within departmental guidelines
• Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
• Attend daily B.E.O. review meetings; resolve any discrepancies.
• Attend designated meetings, menu and wine tastings.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Full knowledge of the event menus and ability to upsell

Manage all deposits and billing for all clients until the final bill is paid

Qualifications

• Bachelor’s degree in the relevant field or a combination of equivalent education and/or experience is required.
• 3-5 years’ experience as Conference Services Manager, preferably at a four or five Star/Diamond hotel
• Knowledge of accommodating room capacities
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such
• Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s)
• Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces
• Fluency in English both verbal and written with legible communication
• Computing basic arithmetic