Full-Time
Problem Manager
Posted on 4/19/2024
Develops online sportsbooks and casino games
Data & Analytics
Mid, Senior
Philadelphia, PA, USA
Required Skills
Agile
Communications
Management
AWS
JIRA
Confluence
Google Cloud Platform
Requirements
- 5 plus years experience in a similar role related to Problem Management
- Incident Management and Problem Management
- Demonstrated ability to facilitate and manage often contentious, cross discipline reviews of root cause and gap analysis and recap discussion and decisions made concisely and accurately
- Demonstrated ability to foster collaboration across multiple teams, skill sets and personalities
- Experience with leveraging a variety of root cause investigation methodologies
- Experience with Agile practices (JIRA / Confluence)
- Experience knowledge with AWS, GCP, and/or on-premise
- Ability to work independently and learn quickly
- A bachelor’s degree in computer science, engineering, and/or similar experience
- Strong written and verbal communication skills
- ITIL V3 or V4 certification
Responsibilities
- Manage the lifecycle for all high priority Problem Management tickets
- Conduct and coordinate After Action Reviews (retrospectives / post mortems) after all Major Incidents
- Collaborate with support teams, service owners and impacted IT stakeholders/partners to identify all technology or process/procedure gaps contributing to IT service outages as well as the remediation plan needed to avoid recurrence
- Partner with key stakeholders regarding identified trends to track and to close gaps
- Create and manage known error database entries
- Developing, refining and documenting Problem Management operation policies, processes and procedures
- Assist in developing a defined process on how to manage the post mortem process
- Identifying areas of the problem management process which are ideal for automation in order to reduce toil
- Work directly with Engineers to ensure best practices around design and development, source code control, and issue tracking
Penn Interactive specializes in developing online sportsbooks, casinos, and free-to-play gaming experiences, utilizing cutting-edge technologies to deliver immersive sports betting experiences and enhance the overall gaming experience. The company leverages advanced technologies to provide a seamless and engaging gaming experience, including innovative features for sports betting and casino gaming.
Company Stage
N/A
Total Funding
N/A
Headquarters
Philadelphia, Pennsylvania
Founded
2015
Growth & Insights
Headcount