Organizational Development Specialist

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

• Works closely with leadership to plan and implement change and people development projects and strategies which help realize the mission and strategic objectives of the organization
• Liaison to all levels of leadership and staff in the delivery of Organizational Development (OD) services and the provision of consulting support
• Provide coaching to leadership at all levels to improve performance and results 
• Identify and implement leadership assessment tools such as 360 assessments to support development of leaders at all levels.  Conduct debriefs, coaching, and provide support for leader development.
• Support efforts to enhance bench strength and the retention of key talent through succession planning and executive development. Develops and leads annual talent review and development process.
• Carries out organization assessments, makes recommendations for change, helps design new structures and jobs, and works to redesign management processes to meet quality standards. Helps establish organization-wide processes that create organization health, drive and align performance, and employee satisfaction.
• Proactively addresses and responds to OD issues by bringing key stakeholders together to assess root causes and performance gaps, implementing and/or supporting implementation of appropriate interventions, including strategic planning, tactical and project planning, facilitation, instruction, program design, materials development and performance analysis.
• Assesses risks associated with various change initiatives/projects and suggests and implements actions to manage any negative impacts.
• Supports the work of external consultants brought in to do various projects by providing them with information about the organization, helping with implementation of their projects, and ensuring that follow-up assessments of effectiveness are conducted.
• Contributes to assuring healthy inter and intra Department/ Division relationships, and helps groups initiate and manage change. Provides OD consultation services to requesting departments.
•  Focuses on improving group and departmental functioning through the delivery of Leadership Assimilation sessions (as requested). Facilitates group and departmental planning and interaction to improve group/ department productivity, decision making and performance in a team
• Facilitate strategy implementation through partnerships with human resources, business units, project teams, and outside consultants
• On a frequent basis works with industry counterparts, educational institutions and external consultants for the exchange of information and/or provision of specialist advice/knowledge and services.

• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Job Skills

• Excellent written, verbal, and interpersonal communications.
• Excellent analytical problem-solving skills
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones.
• Intermediate skill in word processing, spreadsheet and presentation software.

Required Professional Competencies

• Advanced knowledge of instructional design, adult learning, performance management, and team development practices. 
• Intermediate knowledge of healthcare industry
• Advanced knowledge of OD principles, tools and processes
• Advanced consulting skills and tools, conflict resolution, group process facilitation, and organization communication processes.
• Excellent collaborative and influencing skills necessary to work through matrixed teams and projects to identify and implement solutions
• Strong project management skills with drive for results and success based on planned objectives.
• Strong ability and extensive experience in assimilating multiple new functions, services, projects and systems
• Demonstrated ability to recognize strategic opportunities and use data to make timely and sound decisions.
• Strong knowledge of how to brainstorm process improvements and assist management with project selection criteria.
• Demonstrated ability to lead organizational change projects.
• Demonstrated knowledge of the principles and practices of training and development and organizational development and the ability to apply these principles and practices to achieve corporate goals and objectives. 
• Demonstrated knowledge of instructional design, adult learning, performance management, and team development practices. 
• Excellent knowledge of leadership coaching tools, processes and skills
• Demonstrated ability to coach executives and leaders to improve performance and results
• Strong knowledge of performance improvement principles and practices
• Flexibility and willingness to adjust to shifting demands/priorities.
• Demonstrated ability to assimilate multiple new projects and tasks while executing on existing projects and tasks.

Required Leadership Experience and Competencies

• High standard of performance while pursuing aggressive goals
• Principled self-leadership and sound business ethics
• Business Acumen, health insurance industry is preferable
• Strategy development and planning

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.