Manager – Timepiece Servicing & Personalization

The Manager, Timepiece Servicing & Personalization oversees a team of craftspeople providing repair and alteration services for Tiffany merchandise. The Manager is responsible for meeting established performance goals and manages the performance of the team members. The Manager supports Tiffany stores, and the client experience, through effective execution of repair/alteration orders. The Manager acts as a subject matter expert and provides consultation to the company relating to product, repair tooling, equipment, technical abilities and shop safety.

What You'll Do

Inspire and Align an Agile Team to Win

• Leverage all existing talent to comply with cost of labor budget
• Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high-performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
• Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
• Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
• Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
• Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage

• Set goals that align with our luxury brand and meet our customer’s expectations.
• Measure results.
• Identify obstacles/opportunities.
• Accountability.
• Process Documentation/Improvement.
• Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model 

• Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
• Financial Competence: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
• Compliance.
• Workflow management.
• Return on Investment Analysis: Understanding the cost/benefit analysis of your actions.
• Contingency Planning: Being mindful that the business is constantly evolving, and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

• Support small- and large-scale projects that support business strategy and growth.

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• Minimum 3 years' experience in an operations management or similar leadership role
• Systems skills including proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
• Ability to communicate effectively with different levels of management
• Strong client orientation focused on excellence in the client journey
• Excellent organizational abilities to manage and prioritize multiple tasks
• Ability to work with cross functional teams
• Financial competence and ability to understand expense statements
• Detail oriented ability to communicate effectively with different levels of management
• Ability to inspire trust, fairness, integrity, and professionalism with staff members
• High ability to collaborate, build strong business relations and influence without direct authority
• Ability to manage projects and multiple priorities and shift tasks to meet daily business needs
• Demonstrated ability to identify and provide resolution for areas of improvement
• Flexible work schedule and ability to work overtime as needed, including possible weekends
• Ability to translate company and department goals into workable actions plans for staff

PREFERRED QUALIFICATIONS

• Experience working in an operations, technical or luxury retail environment
• Proficiency in Business Objects reporting systems
• Ability to collect and analyze complex data to arrive at meaningful results
• Tiffany & Co. product knowledge
• Excellent math skills

The hiring range for this position ranges from $111,000 - $157,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.