Medical Operations Patient Advocate @ Ro

Medical Operations Patient Advocate

Temp

Posted on 2/7/2023

INACTIVE

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Communications

Requirements

Medical Assistant experience preferred
1-2 years of experience in an administrative and/or customer-facing role
1 year of experience working with insurance plans and policies
Excellent time management and organizational skills
Detail-oriented
Proactive and takes initiative
Strong interpersonal communication skills

Responsibilities

Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating 'magic' for patients by finding ways to go above and beyond to meet their needs
Support providers with non-clinical administrative tasks in the Care Center
Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely
Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols
Pilot new efforts that expand retention opportunities or optimize operations
Assist in the management of prior authorizations for weight management patients
6-month assignment to start
Potential to convert to full-time permanent role, based on business needs

Desired Qualifications

Excellent writing skills - experience in creative writing or healthcare communications is a plus!

Who We Are

Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE’s 2022 Best Medium Workplaces.

The Patient Advocates function as part of the Medical Operations Care Delivery team, working primarily in support of our patients and our network of providers. The Patient Advocate acts as the non-clinical part of a patient’s healthcare team, in conjunction with RNs, NPs, and physicians. Patient Advocates provide administrative support to our providers and empathetic, concierge-style service to our patients. The Patient Advocate maintains member-facing contact, acting as a liaison between the patient and provider for non-medical issues, answering any non-clinical questions the patient might have, and helping patients who require additional assistance completing their treatment requests. The Patient Advocate forms an integral part of the patient’s healthcare team at Ro.

What You’ll Do

Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating ‘magic’ for patients by finding ways to go above and beyond to meet their needs
Support providers with non-clinical administrative tasks in the Care Center
Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely
Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols
Pilot new efforts that expand retention opportunities or optimize operations
Assist in the management of prior authorizations for weight management patients
6-month assignment to start
Potential to convert to full-time permanent role, based on business needs

What You’ll Bring

Medical Assistant experience preferred
1-2 years of experience in an administrative and/or customer-facing role
1 year of experience working with insurance plans and policies
Excellent time management and organizational skills
Detail-oriented
Proactive and takes initiative
Excellent writing skills - experience in creative writing or healthcare communications is a plus!
Strong interpersonal communication skills

The target hourly rate for this position is $26/hour. When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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201-500 employees

Website

Telehealth & in-home care provider

Company Overview

Ro's mission is to revolutionize healthcare by building accessible, impactful, and trusted care that people want. The company provides high-quality, affordable healthcare without the need for insurance through their vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care.

Benefits

Medical, dental, & vision benefits
One Medical membership
Equity
Flexible Time Off
Gym reimbursement stipend
Learning & development stipend
Paid parental leave
Flexible work arrangements
Dog-friendly office
Company-wide events

Company Core Values

We treat patients for life
Take on the complexity for out patients
Meet patients at eye level
Transparency drives better outcomes
Always look under the rock
Progress over perfection