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Medical Operations Patient Advocate
Posted on 2/7/2023
Experience Level
Desired Skills
  • Medical Assistant experience preferred
  • 1-2 years of experience in an administrative and/or customer-facing role
  • 1 year of experience working with insurance plans and policies
  • Excellent time management and organizational skills
  • Detail-oriented
  • Proactive and takes initiative
  • Strong interpersonal communication skills
  • Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating 'magic' for patients by finding ways to go above and beyond to meet their needs
  • Support providers with non-clinical administrative tasks in the Care Center
  • Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely
  • Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols
  • Pilot new efforts that expand retention opportunities or optimize operations
  • Assist in the management of prior authorizations for weight management patients
  • 6-month assignment to start
  • Potential to convert to full-time permanent role, based on business needs
Desired Qualifications
  • Excellent writing skills - experience in creative writing or healthcare communications is a plus!

201-500 employees

Telehealth & in-home care provider
Company Overview
Ro's mission is to revolutionize healthcare by building accessible, impactful, and trusted care that people want. The company provides high-quality, affordable healthcare without the need for insurance through their vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care.
  • Medical, dental, & vision benefits
  • One Medical membership
  • Equity
  • Flexible Time Off
  • Gym reimbursement stipend
  • Learning & development stipend
  • Paid parental leave
  • Flexible work arrangements
  • Dog-friendly office
  • Company-wide events
Company Core Values
  • We treat patients for life
  • Take on the complexity for out patients
  • Meet patients at eye level
  • Transparency drives better outcomes
  • Always look under the rock
  • Progress over perfection