Full-Time

Executive Director

Merchant Services Transformation Director, Client Onboarding & Service

JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services with diversified offerings

Compensation Overview

$175.8k - $260k/yr

Tampa, FL, USA + 2 more

More locations: Plano, TX, USA | Chicago, IL, USA

In Person

On-site in listed cities; multiple U.S. locations.

Bachelor's, MBA

Category
Business & Strategy (1)
Required Skills
SharePoint
Tableau
Alteryx
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

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Requirements
  • Bachelor’s degree
  • 10 years of industry experience in program management and change management within a large-scale organization, focusing on transformation initiatives (for Singapore: must have 10 years’ experience)
  • Strong understanding of Merchant Services process and technology
  • High proficiency with Microsoft PowerPoint for executive-level documents and Excel for program analytics
  • Experience with Microsoft SharePoint and data visualization tools such as Alteryx or Tableau
  • Strategic thinking and problem-solving abilities, with proven experience applying analytical tools to develop solutions
  • Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment
  • Strong organizational and project management skills with attention to detail
  • Excellent interpersonal skills and ability to build effective partnerships with all levels of management across diverse functions and locations
  • Strong leadership and team-building skills
  • Excellent oral and written executive-level communication and presentation skills
Responsibilities
  • Create, evaluate, prioritize, and implement transformational use cases across Merchant client onboarding and service functions
  • Define and track key performance indicators (KPIs) and objectives and key results (OKRs) for program performance and outcomes
  • Produce and deliver executive-ready reporting on portfolio performance, outcomes, and key accomplishments
  • Build, lead, and mentor a high-performing team of program managers, ensuring the team has the skills, tools, and capacity to meet objectives
  • Drive a culture of continuous improvement through best practice sharing and lessons learned
  • Partner with cross-functional teams to align priorities, manage dependencies, and communicate risks and issues to leadership
  • Advise and influence senior leaders on portfolio priorities, capability investments, and major change initiatives
  • Build trusted relationships with key stakeholders to drive alignment, decision-making, and adoption of AI solutions
  • Remove blockers, manage escalations, and ensure timely delivery of program objectives
Desired Qualifications
  • Master’s degree in business administration (MBA)
  • Prior experience in AI/ML technology delivery
  • Experience leading large-scale transformation initiatives in financial services or related industries
  • Demonstrated ability to influence senior stakeholders and drive major change initiatives
  • Experience in building and mentoring high-performing teams
  • Familiarity with governance, design standards, and performance measurement for AI programs
  • Professional qualifications from reputable training institutes or professional bodies (for Hong Kong: due recognition should be given)

A global financial services firm offering investment banking, asset management, private equity, financial services, and consumer banking to individuals and institutions. It works by providing advisory, lending, trading, and financing services through a worldwide network, earning revenue from interest, fees, and trading commissions, and using its data and the JPMorgan Chase Institute to analyze economies. It stands apart from peers due to its size, full-range services across consumer and corporate markets, extensive market access, and in-house data-driven insights. Its goal is to deliver comprehensive financial products with integrity and growth while supporting clients and communities through data-backed analysis and targeted programs.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2Q26 profit hit $21.2 billion; markets revenue rose 35%, and fees rose 30%.
  • SpaceX IPO and dealmaking lifted investment banking activity to its strongest since 2021.
  • August 2026 technology M&A council targets JPMorgan's highest-value clients and future fee pools.

What critics are saying

  • August 20, 2026 SEBI barred Copthall Mauritius after alleged Sensex closing-auction manipulation.
  • August 2026 Jersey City WARN notices reached 541 cuts, signaling continued operational churn.
  • Regulatory breaches in India and U.S. could trigger fines, trading limits, and reputational damage.

What makes JP Morgan Chase unique

  • JPMorgan Chase led global investment banking fees in 2026, with 9.3% wallet share.
  • Its 2Q26 franchise spans consumer, payments, markets, and wealth across 100 markets.
  • August 21, 2026 hire David Fishman deepens technology M&A and sector coverage.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

-5%
Yahoo Finance
Aug 22nd, 2026
JPMorgan Chase cuts 541 jobs in Jersey City as fifth layoff notice filed this year

JPMorgan Chase has filed its fifth layoff notice in New Jersey this year, affecting 63 employees at its Jersey City office. The latest cuts, effective between 19 August and 15 November, bring the total number of redundancies at the location to 541 this year. Previous notices were filed in February (120 employees), March (134 employees), May (51 employees), and July (172 employees). A company spokesman stated the layoffs are part of regular business management, noting that JPMorgan regularly reviews staffing needs and adjusts accordingly. The notices were filed under the federal WARN Act, which requires employers with 100 or more employees to provide at least 60 days' advance notice before mass layoffs.

Gate.com
Aug 21st, 2026
JPMorgan downgrades Popmart to underweight, cuts target price to HK$120 from HK$165.

JPMorgan downgrades Popmart to underweight, cuts target price to HK$120 from HK$165. 2026-08-20 20:16:28 JPMorgan Chase downgraded Popmart (09992.HK) to underweight from neutral today, cutting its target price to HK$120 from HK$165. The bank highlighted that Q2 marked a true inflection point, with revenue declining 11% year-over-year - the first single-quarter decline since 2023. First-half revenue reached 17.2 billion yuan, up 24% annually but below JPMorgan's forecast. The bank predicts Q3 revenue will drop over 35% year-over-year, narrowing to around 20% in Q4. Disclaimer: The information on this page may come from third-party sources and is for reference only. It does not represent the views or opinions of Gate and does not constitute any financial, investment, or legal advice. Virtual asset trading involves high risk. Please do not rely solely on the information on this page when making decisions. For details, see the Disclaimer. In-Depth Analysis

WQXC
Aug 21st, 2026
JPMorgan hiring Bank of America's David Fishman as head of technology M&A, memo says.

JPMorgan hiring Bank of America's David Fishman as head of technology M&A, memo says. By Thomson Reuters Aug 21, 2026 | 11:25 AM By Milana Vinn NEW YORK, Aug 21 (Reuters) - JPMorgan Chase is hiring veteran dealmaker David Fishman from Bank of America as part of a newly formed investment banking group to focus on key clients in the technology sector, according to a memo seen by Reuters. Fishman will join JPMorgan later this year as head of North America technology mergers and acquisitions, according to the memo from co-heads of technology investment banking Chris Grose and Greg Mendelson, as well as Global Head of M&A Charlie Bouckaert. JPMorgan is elevating Vineet Seth, the head of technology M&A in North America, to vice chair of investment banking, and both Fishman and Seth will also serve on the bank's Technology M&A Leadership and Advisory Council. The grouping is being formed to support the bank's most important technology clients, the memo added, without elaborating. A JPMorgan spokesperson confirmed the memo's contents. Bank of America declined to comment. Fishman was at Bank of America for almost 16 years, according to his LinkedIn profile. He most recently served as co-head of technology, media and telecommunications (TMT) investment banking, but resigned from the bank earlier this week, according to sources familiar with the matter. The move is the latest in a series of recent departures of senior investment bankers from Bank of America. Reuters and others reported this month that Mike Joo, co-head of investment banking, and Amy Lissauer, head of activism and raid defense, would leave Bank of America. Barclays said this week it had hired Joo and he would start as co-chief executive of its investment bank in early 2027. Lissauer, considered among the top bankers for defending companies against shareholder agitation, is joining JPMorgan later this year. Bank of America's technology practice has also had several exits. Ed Liu was named this month as global head of TMT investment banking at Deutsche Bank. He will join the German bank in November. Reuters also reported on August 4 that Citigroup hired Rohan Sen from Bank of America to lead its coverage of the technology services sector. Bank of America has hired over 40 managing directors this year, including Jason Rowe from Goldman Sachs, who became co-head of technology investment banking, and Gary Kirkham, who was a senior partner and head of technology at boutique bank Centerview Partners before rejoining Bank of America. (Reporting by Milana Vinn in New York; Editing by David French and Rod Nickel)

BitRss
Aug 20th, 2026
HSBC and Standard Chartered Run First Live Tokenized Deposit Transfer on SWIFT's Blockchain Ledger

CryptoPotato 20 hours ago 132 HSBC and Standard Chartered executed the first live tokenized deposit transaction on SWIFT's blockchain-based ledger, the two banks said on August 19, six weeks after the network opened to an initial cohort of 17 banks. Payment messages moved between HSBC's Tokenized Deposit Service (TDS) and Standard Chartered's own tokenized deposit infrastructure, with the resulting obligations recorded on both banks' systems. SWIFT's ledger worked as an orchestration layer, matching and netting the obligations between the two institutions before final settlement ran through existing payment rails. "HSBC's interoperability transaction with Standard Chartered via SWIFT is a landmark moment for the promise of tokenised deposits," said Lewis Sun, Head of Digital Currencies at HSBC. Mark Willis, Head of Emerging Payments, Transaction Services and Digital Assets at Standard Chartered, noted that "tokenized deposits are a key pillar of Standard Chartered's digital assets strategy, which aims to build end-to-end solutions." Ledger runs on Hyperledger Besu. SWIFT says the ledger MVP is built on open-source foundations, using an Ethereum Virtual Machine-compatible architecture based on Hyperledger Besu, and that it is designed to integrate with the broader digital asset ecosystem. SWIFT operates the ledger itself, handling orchestration of transaction workflows, validation of funding commitments, and coordination of interbank processes. Consensys built the conceptual prototype when Swift announced the project in September 2025. Seventeen banks from six continents are preparing to pilot live transactions, among them ANZ, BNP Paribas, BNY, Citi, DBS, MUFG, UBS, and Wells Fargo. CryptoPotato covered that SWIFT has experimented before with moving tokenized value across public and private blockchains. HSBC has put bank money on a ledger before, joining a S$400 million digital bond issuance with SGX and Temasek that cut primary settlement from five days to two. "With our new ledger capability, we're extending the trust and stability of established finance into the frontiers of digital money," said Thierry Chilosi, Chief Business Officer at Swift. Rival network targets 2027. American banks are building a competing rail. The Clearing House is developing a tokenized deposit network called The Bridge with JPMorgan Chase, Bank of America, Citigroup and Wells Fargo, targeted at the first half of 2027 and open to all US banks. Bank of America's Mark Monaco said clients are not "beating down the door" for tokenized deposits yet. SWIFT moves the equivalent of world GDP every two to three days across more than 200 markets. The cooperative says 75% of payments on its network reach beneficiary banks within 10 minutes. The post HSBC and Standard Chartered run first live Tokenized Deposit transfer on SWIFT's blockchain ledger appeared first on cryptopotato. BitRss shares this Content always with License. Screenshot generated in real time with SneakPeek Suite * homepage * analysis * HSBC and Standard Chartered run first live Tokenized Deposit transfer on SWIFT's blockchain ledger.

Yahoo Finance
Aug 20th, 2026
JPMorgan drops 1% as Treasury buyback fails to halt bond sell-off

JPMorgan Chase shares fell approximately 1% to $353.71 on Thursday as Treasury yields surged despite an expanded bond-buyback programme from the Treasury Department. The 10-year yield rebounded towards 4.69%, whilst the 30-year pushed through 5.22%. The bank's second-quarter results showed strong performance, with markets revenue up 35%, investment-banking fees rising 30%, and equity-markets revenue jumping 86%. The bank generated $16.9 billion in quarterly profit excluding significant items. However, shares are trading 12.82% above their $313.51 estimated value. With the bank approaching a $1 trillion valuation and near record highs, analysts suggest the stock offers little room for disappointment amid rising bond yields.