Renewals Account Manager
Posted on 1/6/2024
INACTIVE
Sigma Computing

201-500 employees

Business intelligence analytics tools
Company Overview
Sigma Computing's mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Data & Analytics

Company Stage

Series C

Total Funding

$721.3M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

148%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Requirements
  • 3+ years working in Renewals / Customer Success role
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Strong negotiation and objection handling skills
  • Strong process management and detail oriented skills
  • Strong customer management skills
Responsibilities
  • Responsible for GRR, customer retention and business growth through the annual renewal process
  • Partner with Customer Success and Sales to minimize attrition and drive NDR
  • Develop professional and personal relationships with key stakeholders within each customer account
  • Ability to accurately forecast renewal outcome and risk
  • Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
  • Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances
  • Be able to communicate feedback and insights to the business to improve product and customer experience
  • Serve as an advocate for our customers and set appropriate expectations
  • Leverage data to effectively guide meaningful customer conversations
  • Help identify opportunities for improvement in existing processes
Desired Qualifications
  • Soft skills