Full-Time
Head of Decisioning Analytics & Optimization
Citizens Financial Group
51-200 employees
Middle-market M&A advisory for strategic transactions
No salary listed
United States
Hybrid
Hybrid role requires 4 days on-site per week and 1 day remote.
 Business & Strategy (1) |
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- 8–12+ years of experience in decisioning analytics, marketing analytics, customer analytics, or optimization, preferably in a regulated environment.
- Experience with Pega Customer Decision Hub and Adaptive Decisioning.
- Demonstrated leadership translating analytics into business and customer outcomes.
- Experience with experimentation, optimization, and performance measurement.
- Strong cross-functional partnership and stakeholder influence skills.
- Hands-on experience with analytics tools and data.
- Own the framework for measuring customer and financial value generated by NBAs, partnering with Marketing Measurement and ED&A to ensure consistent, credible outcomes reporting and insights.
- Lead monitoring and optimization of Adaptive Decisioning (ADM) performance, establishing standards across platform, channel, action, and treatment levels.
- Ensure decisioning transparency by translating model-driven outcomes into clear business rationale, including why decisions were made and how constraints and values influenced outcomes.
- Oversee governance of decisioning inputs including predictive values, business value frameworks, constraints, contact policies, and prioritization logic.
- Coordinate with Risk, Compliance, Legal, and Model Risk Management to ensure decisioning analytics adhere to governance and regulatory expectations.
- Lead analysis of NBA performance, contact policies, and message placement to balance business outcomes, customer experience, and channel constraints.
- Identify NBA gaps and opportunities and support data-driven prioritization across customer segments, products, lifecycle stages, and channels.
- Provide analytics leadership to support expansion of NBAs into new channels and journeys, including success metrics and test-and-learn approaches.
- Develop and maintain the Decisioning Analytics roadmap, including tooling, dashboards, governance routines, and operating cadence.
- Build and lead a high-performing Decisioning Analytics team.
- Mentor and develop team members across decisioning science, analytics rigor, and business storytelling.
- Foster a culture of accountability, transparency, and measurable impact.
- Familiarity with model governance and regulatory expectations.
- Experience with contact policy management and multi-channel decisioning.
- Strong communication skills and executive presence.
Citizens M&A Advisory helps middle-market firms, private equity sponsors, and private owners with buy-side and sell-side mergers and acquisitions, plus other strategic deals. It uses sector expertise in technology, healthcare, and digital infrastructure, supported by Citizens Bank’s resources and by strategic hires like DH Capital. The team guides clients through a structured process—from goal setting to identifying targets or buyers, negotiating terms, and closing with bank support. Its approach combines client relationships, sector intelligence, and coordinated advisory across deals to align with clients’ strategic and financial objectives.
Company Size
51-200
Company Stage
IPO
Headquarters
Providence, Rhode Island
Founded
1828
Your Connections
People at Citizens Financial Group who can refer or advise you
Simplify's Take
What believers are saying
- Matrix Capital Markets Group acquisition enhances middle-market M&A and financial advisory capabilities.
- Closed 6 commercial services transactions through September 2025, showing strong deal flow.
- CEO Bruce Van Saun sees CRE opportunities beyond offices and M&A readiness.
What critics are saying
- Integration failure of 5 boutiques erodes talent and deal execution in 6-12 months.
- KeyBanc and Fifth Third outperform Atlanta and Cleveland offices in middle-market deals.
- High interest rates suppress M&A volumes, hitting sell-side advisory ongoing.
What makes Citizens Financial Group unique
- Citizens M&A Advisory specializes in relationship-driven sell-side and buy-side services for middle-market companies.
- Deep sector expertise in technology, healthcare, and digital infrastructure from DH Capital acquisition.
- Comprehensive services include M&A advisory, valuation, and forensic analysis via Willamette Management.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Flexible Work Hours
Tuition Reimbursement
Wellness Program
Paid Vacation
Paid Sick Leave
Company News
CareCloud, a healthcare technology and revenue cycle management provider, has secured a $50 million credit facility with Citizens Bank and Provident Bank. Citizens acted as lead arranger and administrative agent on the facility, which closed on 13 April. The company will redeem 100% of its outstanding 8.75% Series B Cumulative Redeemable Perpetual Preferred Stock on 15 May, following a 30-day notice period. The redemption eliminates approximately $3.2 million in annual dividend obligations and replaces higher-cost preferred equity with lower-cost institutional debt. CareCloud generates approximately $30 million in annualised adjusted EBITDA. The transaction simplifies its capital structure and provides non-dilutive capital whilst lowering the cost of capital. All 1,511,372 outstanding preferred shares will be redeemed at the stated redemption price plus accumulated unpaid dividends.
Rocket Lab Corporation (NASDAQ:RKLB) shares declined about 3.5% on Wednesday morning after the company revealed plans for a $1 billion equity distribution program. In a filing with the U.S. Securities and Exchange Commission dated March 17, 2026, the space technology firm said it had signed an equity distribution agreement with a group of financial...
Ladder Capital Corp , a leading, investment grade-rated commercial real estate finance REIT, announced today that it has secured $675 million in new unsecured capital commitments. The capital...
Citizens Financial Group reported fourth-quarter earnings per share of $1.13, up 36% year-over-year, with net interest margin expanding seven basis points sequentially to 3.07%. Net interest income rose 3% quarter-over-quarter, driven by fixed-rate asset repricing and lower funding costs. The bank's private bank posted strong growth, ending the year with $14.5 billion in deposits and contributing $0.28 to full-year EPS. Wealth revenue increased 31% year-over-year to a record quarter, whilst capital markets delivered its third-best quarter ever. For 2026, Citizens guided to net interest income growth of 10–12%, non-interest income up 6–8%, and planned share buybacks of $700–850 million. The company launched its "Reimagine the Bank" initiative, targeting $450 million in run-rate benefits by end-2028.
Citizens Financial Group reported fourth quarter 2025 net income of $528 million, up 32% year-over-year, with earnings per share of $1.13, up 36%. The Providence, Rhode Island-based bank achieved positive operating leverage of 5% in Q4 and returned 80% of capital to shareholders for the full year. The company's Private Bank reached $14.5 billion in year-end deposits, delivering 7% accretion to the bottom line at a 25% return on equity. Fee growth was led by Capital Markets and Wealth divisions, whilst credit costs trended favourably. Citizens' board declared a quarterly dividend of $0.46 per share, payable on 18 February 2026. As of 31 December 2025, the bank held $226.4 billion in assets.