Full-Time

Practice Coordinator

Kindbody

Kindbody

501-1,000 employees

Comprehensive fertility and reproductive healthcare provider

Consumer Goods

Junior

Milwaukee, WI, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
  • Troubleshoot any scheduling issues and make changes to the patient portal when needed
  • Elevate scheduling concerns to clinical team when necessary
  • Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Strong communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
Responsibilities
  • Greet patients with a warm and friendly welcome
  • Check patients in and out through our EMR calendar
  • Ensure all patients have an intake form & insurance information on file prior to appointment starting
  • Serve complimentary beverages to our guests & hang belongings in closet
  • Maintain clinic reception and lobby cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned
  • Provide exceptional service representative of Kindbody
  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
  • Manage clinic supply inventory and communicate needs to HQ
  • Maintain clear communication with HQ about overall shop operations
  • Manage event preparation & set up on an as needed basis
  • Sell packages, products and memberships
  • Other duties and projects as assigned
Desired Qualifications
  • 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
  • A passion for women's health, fertility is a plus
  • Experience in handling medical and insurance billing
  • Desire to be actively involved in events
  • Experience in front desk sales

Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.

Company Stage

N/A

Total Funding

$279.7M

Headquarters

Brooklyn, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

118%

Benefits

Paid vacation

Sick time

PTO to vote

Medical, dental, vision insurance (FSA & HSA options)

Company-paid life insurance

Short Term & Long Term Disability Options

Paid Parental Leave

401(k) plans

Free Peloton membership

Monthyl guided meditation

INACTIVE