Full-Time
Practice Coordinator
Comprehensive fertility and reproductive healthcare provider
Junior
Milwaukee, WI, USA
- Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
- Troubleshoot any scheduling issues and make changes to the patient portal when needed
- Elevate scheduling concerns to clinical team when necessary
- Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
- Maintain the highest degree of ethics when handling patient payments and bill processing
- Strong communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
- Detail oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- Greet patients with a warm and friendly welcome
- Check patients in and out through our EMR calendar
- Ensure all patients have an intake form & insurance information on file prior to appointment starting
- Serve complimentary beverages to our guests & hang belongings in closet
- Maintain clinic reception and lobby cleanliness
- Restock retail displays and maintain display cleanliness
- Merchandising and inventory projects as assigned
- Provide exceptional service representative of Kindbody
- Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
- Manage clinic supply inventory and communicate needs to HQ
- Maintain clear communication with HQ about overall shop operations
- Manage event preparation & set up on an as needed basis
- Sell packages, products and memberships
- Other duties and projects as assigned
- 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
- A passion for women's health, fertility is a plus
- Experience in handling medical and insurance billing
- Desire to be actively involved in events
- Experience in front desk sales
Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.
Company Stage
N/A
Total Funding
$279.7M
Headquarters
Brooklyn, New York
Founded
2018
6 month growth
↑ 4%1 year growth
↑ 13%2 year growth
↑ 118%Benefits
Paid vacation
Sick time
PTO to vote
Medical, dental, vision insurance (FSA & HSA options)
Company-paid life insurance
Short Term & Long Term Disability Options
Paid Parental Leave
401(k) plans
Free Peloton membership
Monthyl guided meditation