About the department

The Order-to-Cash Accounting A/R Staff processes all facets of Cloudflare’s worldwide Billing and Accounts Receivable (A/R) functions. This role facilitates prompt, correct, and complete billing, collection, and cash application of Cloudflare receivables to support preparation of accurate financial statements, compliance with customer contracts, and optimization of cash flow. Additionally, this position participates in certain regulatory compliance activities including sales tax assessment and reporting, and unclaimed property remittance.

Locations: US, UK, Portugal

What You’ll Do

• Direct preparation and issuance of customer invoices to ensure prompt and accurate billing in compliance with contract terms.
• Oversee response to billing and A/R inquiries in a manner that cultivates a culture of exemplary customer service both internal and external.
• Support Order-to-Cash Accounting team by running credit checks and monitoring credit worthiness of new and existing customers.
• Participate in month-end close processes associated with Accounts Receivable to support timely and accurate preparation and delivery of financial statements.
• Facilitate cash receipt and application processes to ensure prompt and accurate deposit of all funds and application to customer accounts.
• Execute process for managing and refunding customer credit balances in a timely manner, partnering with Accounts Payable to escalate or resolve any A/R related unclaimed property issues.

• Oversee maintenance of customer account information within Billing System(s) to ensure up-to-date address, terms, tax, and contact information.
• Collaborate with cross-functional teams on various systems projects including selection, implementation, and upgrades to A/R and Billing systems.

• Execute policies and procedures for Billing and A/R, driving toward implementation of best practices and business process improvements.
• Support overall organization’s SOX compliance requirements through adherence to key controls and timely completion of reporting.

Experience

• Bachelor’s degree required, with emphasis in Accounting or Finance preferred.
• 2+ years of experience in Billing and A/R functions in a high volume environment.
• Exposure to international operations preferred.
• Experience participating in system evaluation and implementation preferred.
• Demonstrated effective written, verbal and interpersonal communication skills at all levels of the organization.
• Creative problem solving skills coupled with good judgment.
• Effective communication skills, verbal and written, in order to research, prepare and present information to Management, as well as effective communication skills with co-workers.
• Critical thinking and strong analytical skills.
• Ability to exercise sound judgment, provide leadership, and take initiative under minimal supervision.
• Intermediate Microsoft office skills.
• Comfort in a fast paced work environment, with multiple concurrent projects and priorities.
• Ability to plan, execute and deliver on projects in a timely manner; plus the ability to multitask on varying projects and initiatives.
• Very high attention to detail; organized and thorough with a desire for continuous improvement.
• Stellar work ethic.
• CPA/CA a plus.