Full-Time

Service Delivery Center – Senior Servicenow Developer

Posted on 9/11/2026

Ernst & Young

Ernst & Young

10,001+ employees

Provides consulting, assurance, and tax services

Compensation Overview

$67k - $136.8k/yr

Dallas, TX, USA + 2 more

More locations: San Antonio, TX, USA | Alpharetta, GA, USA

Hybrid

Hybrid model; 40-60% in-person on engagements.

Bachelor's

Category
IT Operations (1)
Required Skills
CAD
Agile
JavaScript
ServiceNow
SCRUM
REST APIs

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Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • Three or more years of hands‑on ServiceNow development experience in large or complex enterprise environments
  • Strong expertise in ServiceNow platform architecture and core development components, including business rules, client scripts, workflows, and UI policies
  • Proven experience integrating ServiceNow with external systems using REST and SOAP APIs
  • Experience working in Agile or Scrum delivery environments
  • Strong communication skills, with the ability to engage both technical and non‑technical stakeholders
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
Responsibilities
  • Designing, building, and optimizing ServiceNow solutions that have real enterprise impact, including: Designing and delivering ServiceNow solutions across multiple modules, such as IT Service Management, IT Operations Management, Asset Management, Strategic Portfolio Management, Integrated Risk Management, Security Operations, HR Service Delivery, and Customer Service Management
  • Developing custom applications, workflows, business rules, client scripts, and integrations using JavaScript and Glide
  • Owning platform architecture decisions to ensure scalability, performance, security, and alignment with ServiceNow best practices
  • Designing and implementing integrations between ServiceNow and third‑party enterprise systems using REST and SOAP
  • Partnering with business and technology stakeholders to translate requirements into effective technical solutions
  • Acting as a ServiceNow subject matter expert by supporting complex issues, mentoring team members, and promoting platform standards
Desired Qualifications
  • Experience delivering ServiceNow solutions aligned to industry‑specific requirements
  • Exposure to advanced ServiceNow modules such as ITOM, SPM, IRM, or Security Operations
  • Experience supporting AI‑enabled solutions or integrations, such as conversational or automation capabilities
  • Strongly preferred: ServiceNow Certified Implementation Specialist (CIS) in one or more modules (for example, ITSM, ITOM, SPM, or IRM)
  • Nice to have: Additional ServiceNow mainline or advanced certifications

EY (Ernst & Young) is a global professional services firm that provides consulting, assurance, tax, and transaction advisory services across industries such as energy, healthcare, financial services, and real estate. Its work centers on helping clients solve critical business challenges by offering high-value advisory support in areas like supply chain, cybersecurity, sustainability, and digital transformation; revenue comes from fees for consulting, audit, and advisory services. What sets EY apart is its breadth of services across multiple disciplines, deep industry knowledge, and emphasis on thought leadership and research to inform clients’ strategic decisions. The firm aims to help organizations improve operational efficiency, navigate regulatory environments, and stay ahead of market trends by delivering practical, evidence-based guidance and execution support.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

1991

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Simplify Jobs

Simplify's Take

What believers are saying

  • April 7, 2026, agentic AI rollout targets all end-to-end audit activities by 2028.
  • February 10, 2026, Snowflake Innovation Center widens data-cloud transformation sales.
  • EY.ai Agentic for Sales launched March 2, 2026, with Snowflake and Canva.

What critics are saying

  • July 28, 2026, FRC sanctioned EY £1.197 million for Made.com audit failures.
  • July 2026 class action targets EY over tax-team breach exposing Social Security numbers.
  • Repeated sanctions break trust and drive clients from EY audits.

What makes Ernst & Young unique

  • EY Canvas and agentic AI power 160,000 audits globally.
  • Microsoft committed $1 billion with EY on May 21, 2026.
  • EY bundles tax, assurance, consulting, and EY-Parthenon inside one platform.

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Benefits

Professional Development Budget

Flexible Work Hours

Remote Work Options

Company News

Yahoo Finance
Aug 31st, 2026
EY commits $100M to bonuses rewarding human skills alongside AI adoption

Ernst & Young's US division is allocating $100 million this fiscal year to bonus payments rewarding employees who demonstrate adaptability, innovation, and judgement. Individual spot awards reach $500, whilst employees or teams making significant contributions can receive between $10,000 and $25,000, five times the previous programme's ceiling. The initiative also covers AI experimentation. "What we recognise signals what we value," said Ginnie Carlier, chief talent and culture officer for EY Americas. The bonuses form part of a broader strategy to reshape employee development across all career levels. Other professional services firms are pursuing similar approaches. KPMG restructured its audit internship this summer to emphasise critical thinking, whilst PwC US introduced training combining AI proficiency with human qualities like empathy. EY reported AI-related revenue grew 30% year-over-year in 2025.

Consultancy.eu
Aug 28th, 2026
EY-Parthenon acquires Dutch digital strategy consultancy SparkOptimus

EY-Parthenon has acquired SparkOptimus, a Dutch digital strategy consultancy founded in 2010. The Amsterdam-based firm employs around 50 consultants and specialises in AI transformation, digital business model redesign and technology-driven transformation. SparkOptimus founders Alexandra Jankovich and Tom Voskes, both former McKinsey consultants, said joining EY-Parthenon will create significant value for clients and staff whilst providing access to broader capabilities. The acquisition marks EY-Parthenon's first European deal since 2021. EY-Parthenon, established in 2014, is EY's strategy consulting and transactions advisory business with around 25,000 professionals globally. Mark Reich, Partner at EY-Parthenon Netherlands, said SparkOptimus' expertise will complement existing capabilities in the Dutch market. The deal closes on 1 September 2026. Financial terms were not disclosed.

Yahoo Finance
Aug 18th, 2026
KPMG and EY win $579M UK civil servants training contract despite consultancy spending pledge

The UK Government has awarded a contract worth up to £456 million to KPMG and EY to train civil servants, the Financial Times reported, citing government procurement tracker Tussell. Under the arrangement, the firms will train officials across various skills areas, including AI, between 2026 and 2028. KPMG's share is capped at £319 million, representing almost a quarter of its total UK advisory net sales from last year. EY's portion is worth £137 million, equivalent to around 13% of its UK consulting revenue. The deal is the largest single contract awarded to Big Four companies since Tussell started tracking records in 2012. The previous record was a £322 million deal between the Foreign Office and PricewaterhouseCoopers in 2012.

Business Insider
Jul 30th, 2026
EY's 'invisible' AI router cuts token costs by 60% by directing queries to cheaper models

EY has introduced an "invisible" AI router to manage internal AI spending, helping cut token consumption by up to 60% since its April rollout. The router sits behind specialised AI tools and directs employee queries to the most appropriate model for each task, rather than defaulting to the most powerful option. Token costs have become a growing concern as AI providers increasingly charge based on usage. EY's AI Pulse survey found that 82% of senior leaders at companies investing in AI were worried about token usage. The router has been deployed on department-specific platforms, including tax and risk functions, though not on the general Microsoft Copilot chatbot available to all staff. EY has also implemented token budgets based on employees' roles and departments. The firm's global consulting AI leader Dan Diasio said companies should focus AI investment on areas with the deepest impact rather than spreading resources thinly.

Yahoo Finance
Jul 29th, 2026
FRC fines EY $1.5M over Made.com audit failures before 2022 collapse

The UK's Financial Reporting Council has fined EY nearly £1.2m and audit partner Julie Carlyle £49,000 for failings in their 2021 audit of Made.com. Both received severe reprimands for breaching international auditing standards regarding going concern and deferred tax assets. The FRC said the auditors relied on management forecasts without sufficient challenge or adequate testing. Made.com, an online furniture retailer that listed on the London Stock Exchange in June 2021, entered administration in November 2022 after reporting a £35.3m loss. EY later disclaimed its opinion on Made.com's 2022 interim statements due to material uncertainty about the company's ability to continue operating.