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Engagement Manager
Posted on 11/23/2022
Raleigh, NC, USA • Remote
Experience Level
Desired Skills
  • 5+ years running a Professional Services and Training Services line of business
  • 5+ years in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
  • Data and AI domain experience working with customers to realize business value through to production implementations
  • Excellent customer-facing skills including working with Executives and other team members
  • Experience identifying customer needs and implementing solutions
  • Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans
  • Travel is required up to 25%, more at peak times
  • Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
  • You will perform as the Engagement Manager in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets
  • Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
  • You will work with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
  • You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
  • Resolve delivery challenges, address resource contentions, scoping issues and manage expectations

1,001-5,000 employees

Unified, open platform for enterprise data
Company Overview
Databricks is on a mission to simplify and democratize data and AI, helping data teams solve the world’s toughest problems. As the world’s first and only lakehouse platform in the cloud, Databricks combines the best of data warehouses and data lakes to offer an open and unified platform for data and AI.
  • Extended health care including dental and vision
  • Life/AD&D and disability coverage
  • Equity awards
  • Flexible Vacation
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Employee Assistance Program (EAP)
  • Business travel accident insurance
  • Paid Parental Leave