Full-Time

Customer Success Coordinator

Confirmed live in the last 24 hours

Design Pickle

Design Pickle

501-1,000 employees

Consumer Software
Design

Compensation Overview

$55k - $65kAnnually

+ Bonus + Commission

Junior, Mid

Remote in USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Requirements
  • 1-3 years in a customer-facing role in a SaaS B2B company.
  • Experience promoting value through customer experience; ability to analyze and interpret customer data to influence decision-making and improve customer experiences.
  • Exceptional ability to communicate and foster positive business relationships internally and externally.
  • Comfortable with identifying client risk, jumping in to remediate, handling escalations and ultimately ensuring net client retention.
  • Accountability and personal organization are essential.
  • Experience analyzing, optimizing, and scaling the existing processes.
  • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
  • Passion for learning new technology.
  • Excellent presentation and communication skills with all levels of client contacts, including the executive level.
  • Ability to manage multiple tasks simultaneously with attention to detail.
Responsibilities
  • Act as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal and expansion for assigned book of business.
  • Regularly monitor platform usage and proactively contact clients whose usage dips to ensure the health of the relationship and product engagement.
  • Share best practices, industry trends, and other valuable information to help accomplish client goals and improve their onboarding, product adoption, and creative productivity.
  • Review client feedback loops for signs of churn and poor sentiment, and address them early in the customer journey.
  • Utilize CRM to keep track of key account data, opportunities, logging calls, and relevant notes.
  • Facilitate onboarding & ongoing training for a book of business.
  • Act as a communications liaison between internal teams and clients.
  • Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Design Pickle.
  • Educate customers on the use and benefits of Design Pickle solutions.
  • Provide customers with information and assistance regarding product updates and new features. You will be the voice of the customer at Design Pickle and will help build the feedback loops with our product team to ensure the roadmap and sprints are always executed with the customer in mind.

Company Stage

N/A

Total Funding

$24.3M

Headquarters

Scottsdale, Arizona

Founded

N/A

Growth & Insights
Headcount

6 month growth

15%

1 year growth

44%

2 year growth

66%
Simplify Jobs

Simplify's Take

What believers are saying

  • The significant investment indicates potential for expansion and innovation, offering employees opportunities to work on diverse and high-impact projects.

What critics are saying

  • The pressure to deliver rapid growth and returns on the $25 million investment could lead to high-stress environments and potential strategic pivots that may not align with all employees' expectations.

What makes Design Pickle unique

  • Design Pickle's recent $25 million growth capital infusion suggests a strong financial backing, potentially allowing it to scale operations and enhance service offerings beyond typical creative studios.

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