Full-Time

Customer Success Coordinator

Posted on 11/13/2024

Design Pickle

Design Pickle

501-1,000 employees

Consumer Software
Design

Compensation Overview

$55k - $65kAnnually

+ Bonus + Commission

Entry, Junior

Remote in USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Hubspot
JIRA
Confluence
Requirements
  • 1-3 years in a customer-facing role in a SaaS B2B company.
  • Experience promoting value through customer experience; ability to analyze and interpret customer data to influence decision-making and improve customer experiences.
  • Exceptional ability to communicate and foster positive business relationships internally and externally.
  • Comfortable with identifying client risk, jumping in to remediate, handling escalations and ultimately ensuring net client retention.
  • Accountability and personal organization are essential.
  • Experience analyzing, optimizing, and scaling the existing processes.
  • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
  • Passion for learning new technology.
  • Excellent presentation and communication skills with all levels of client contacts, including the executive level.
  • Ability to manage multiple tasks simultaneously with attention to detail.
  • Experience with a CRM; HubSpot is a plus and the ability to use HubSpot as an e-mail platform.
  • Experience with JIRA and Confluence is a plus.
  • Experience working with creative teams is a plus.
  • An understanding of in-app analytic tools to measure usage and help define the in-app experience; Pendo experience is a huge plus.
Responsibilities
  • Act as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal and expansion for assigned book of business.
  • Regularly monitor platform usage and proactively contact clients whose usage dips to ensure the health of the relationship and product engagement.
  • Share best practices, industry trends, and other valuable information to help accomplish client goals and improve their onboarding, product adoption, and creative productivity.
  • Review client feedback loops for signs of churn and poor sentiment, and address them early in the customer journey.
  • Utilize CRM to keep track of key account data, opportunities, logging calls, and relevant notes.
  • Facilitate onboarding & ongoing training for a book of business.
  • Act as a communications liaison between internal teams and clients.
  • Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Design Pickle.
  • Educate customers on the use and benefits of Design Pickle solutions.
  • Provide customers with information and assistance regarding product updates and new features. You will be the voice of the customer at Design Pickle and will help build the feedback loops with our product team to ensure the roadmap and sprints are always executed with the customer in mind.

Company Stage

Late Stage VC

Total Funding

$24.3M

Headquarters

Scottsdale, Arizona

Founded

2015

Growth & Insights
Headcount

6 month growth

12%

1 year growth

44%

2 year growth

66%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote design services due to digital transformation.
  • Growing interest in subscription-based services for cost-effective design solutions.
  • Expansion of e-commerce platforms requiring more digital content and design assets.

What critics are saying

  • Increased competition from AI-driven design tools like Canva's Magic Design.
  • Freelance platforms attracting designers with competitive rates pose a threat.
  • Economic downturns may lead to reduced demand for outsourced design services.

What makes Design Pickle unique

  • Design Pickle offers a subscription-based model for predictable design costs.
  • Focuses on remote design services, aligning with the rise of remote work.
  • Utilizes AI-driven tools to enhance design team productivity and creativity.

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