Claims Solutions Analyst

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.
 

A Brief Overview

We are looking for a highly capable Claims Solution Analyst to join our team and work from our Richmond, VA office.   However, we can also fill this vacancy in any of the following offices: Chicago, Los Angeles, New York City, Omaha, Rockwood (PA), or San Antonio. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in the Atlanta metro area.   This role will partner on the US Claims Data Solutions Team. The team’s mission includes but is not limited to building and distributing claims reports and visualization.

The role will work onsite (5 days per week) at one of our office locations: Los Angeles, CA, Omaha, NE, San Antonio, TX, Chicago, IL, New York City, NY, or Richmond, VA.

The primary duties and responsibilities of the role are:

• Working under technical direction and within significant limits and authority, gather and manipulate claims data from multiple operating systems, conduct analysis, identify trends, and summarize findings to “tell the story behind the numbers”, with a direct impact on departmental results.
• Resolving issues that are generalized and typically not complex, but require understanding of a broader set of issues.
• Support U.S. Claims compliance with governance related directives and assist VP, Data Analytics & Compliance with projects on an as-needed basis.
• Manage the Reporting Calendar to ensure an equitable distribution of work within data team
• Serve as the key Claims business contact and liaison for reporting requests. This includes helping to diagnose/validate the business need and prioritize requests for analysis and reports
• Work directly with IT to ensure best practices are being followed in data collection, data accuracy, and data integrity
• Ability to quickly evaluate the accuracy of data and information.

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• A practical knowledge of the claims business environment in order to effectively discuss and prioritize reporting needs typically achieved though:
  • A minimum of two years’ experience focused on data and compliance in a claims environment or other equivalent experience working with data gathering and analysis.
  • Experience supporting specialty programs and partnering with TPAs, MGAs, or other outside vendors preferred.
  • Bachelor’s degree from an accredited university strongly preferred.  Two or more related designations or four additional years of related experience focused on data and compliance or other equivalent experience working with data gathering and analysis.
• Proficient in MS Office Suite (particularly Excel) and other business-related software.
• Prior experience with data profiling software is required, specifically:
  • Ability to read, understand and develop SQL code / MS SQL Server / Oracle
  • Experience with data mining and profiling along with an ability to perform analysis across data groups
• Understanding of claims compliance reporting and analysis
• Familiarity with ISO and NCCI or any other statistical agent preferred
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance. 
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
• Thinking with a global mindset first.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Polished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.

Physical Demands
Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.
 

About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
 

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
 

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.