Full-Time
IT Support Manager
Confirmed live in the last 24 hours
Carbon Health
1,001-5,000 employees
Hybrid healthcare provider offering telehealth services
Senior, Expert
Remote in USA
You match the following Carbon Health's candidate preferences
Employers are more likely to interview you if you match these preferences:
- 7+ years of IT experience, including managing IT support teams in dynamic, fast-paced environments. This role will be expected to be the SME for all escalated IT support requests.
- Proven expertise in supporting cloud-based environments, particularly Microsoft Azure, including virtual machine (VM) management, VPN setup, and optimization of geographically dispersed teams using cloud services.
- Strong hands-on experience with both macOS and Windows environments, managing device provisioning, troubleshooting, and patching across a mixed ecosystem of endpoints.
- Experience managing geographically dispersed teams, with a focus on remote access infrastructure (VPNs, VMs, etc.) to ensure secure and reliable connectivity for users in multiple locations.
- Expertise with Directory Services (e.g., Okta, Active Directory) for managing access controls and employee lifecycle management across a large, distributed workforce. Strong understanding of IAM workflows and zero-trust policies for identity management.
- Strong troubleshooting skills, with the ability to resolve complex IT issues such as network outages, application failures, and device management challenges, ensuring minimal disruption to operations.
- Healthcare industry experience is a plus, with an emphasis on regulated environments and compliance (e.g., HIPAA).
- Demonstrated ability to automate workflows, optimize IT processes, and implement tools that reduce manual interventions and improve service scalability.
- Lead and mentor a team of geographically dispersed Tier 1-3 IT Support agents to provide top-tier support to over 1,500 employees, ensuring they have the tools and access to perform their roles.
- Manage and enhance IT support workflows, focusing on ticket management, response time, and resolution rates. Drive continuous process improvements by integrating automation tools and improving documentation to reduce manual workloads.
- Oversee escalations for IT issues, ensuring fast resolution of critical incidents impacting all areas of business.
- Manage relationships with key vendors, ensuring service-level agreements (SLAs) are met, selecting new vendors when necessary, and overseeing contract negotiations and key systems integrations.
- Work closely with Talent, HR, Security, and Privacy teams to ensure smooth onboarding, offboarding, account provisioning, and adherence to compliance standards across our entire SaaS catalog.
- Identify opportunities to implement self-service and automation tools that empower employees and reduce IT support requests, while ensuring service scalability as the company grows.
- Lead cross-functional IT projects that include system upgrades, tool rollouts, and infrastructure improvements. Ensure projects are delivered on time, within scope, and aligned with business needs.
- Provide regular reporting on IT support metrics, including ticket volume, resolution times, and user satisfaction. Use data to guide improvements in service and infrastructure performance.
Carbon Health provides a combination of online and in-person healthcare services, including primary care, urgent care, and virtual consultations. Patients can easily book same-day appointments through a mobile app or visit a physical location, catering to both those who prefer face-to-face interactions and those who opt for virtual care. The company stands out in the telehealth market by accepting most major insurance plans, which makes their services accessible without requiring subscriptions or membership fees. Revenue is generated from service fees for medical consultations, which can be paid directly by patients or covered by insurance, along with potential income from prescription delivery services. The goal of Carbon Health is to create a seamless and user-friendly healthcare experience that prioritizes accessibility and convenience for all patients.
Company Stage
Series D
Total Funding
$600M
Headquarters
San Francisco, California
Founded
2015
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%
Simplify's Take
What believers are saying
- Telehealth market growth boosts Carbon Health's virtual care services.
- Partnerships with insurance providers increase accessibility and potential patient base.
- Expansion into new regions like Federal Way enhances market presence.
What critics are saying
- Layoffs indicate financial instability and declining COVID-19 care revenue.
- Acquisition of Arizona centers by Northwest Healthcare reduces Carbon Health's market presence.
- Increased competition from new entrants like Accompany Health threatens market share.
What makes Carbon Health unique
- Carbon Health offers a seamless hybrid model of in-person and virtual care.
- The company provides same-day appointments, enhancing accessibility and convenience for patients.
- Carbon Health's mobile app integrates treatment plans, prescriptions, and lab reports in one platform.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Sick Leave
401(k) Company Match
Life Insurance
Disability Insurance