Junior Support Analyst

About Citco   

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.    

For more information about Citco, please visit www.citco.com    

About the Team and Business Line:    

Citco Group provides services to our Citco Group of Companies and helps business to succeed in client service excellence.    

As a valuable member of our IT professionals’ team, you will work closely with internal stakeholders and cross-functional teams to support business operations and help them to achieve their goals.   

About You:   

• Required IT skills 
• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 2 years’ experience in IT Development and/or Support.
• Familiarity with Python programming
• Understanding of cloud computing concepts, preferably AWS
• Knowledge of version control systems (e.g., Git)
• Strong problem-solving skills and eagerness to learn
• Good communication skills and ability to work in a team environment
• Good working knowledge of UNIX/LINUX OS and Oracle Database. 

• Beneficial IT skills 
• Experience working with T24 Core Banking Application. 
• Basic understanding of financial services or banking industry concepts
• Familiarity with Agile development methodologies
• Experience in some of the following technologies would be beneficial: Java, MQ, and JBOSS

• Personal skills 
• We are looking for ambitious individuals that are keen to develop their technical skills in a dynamic environment
• Strong interpersonal, communication skills and the ability to deal effectively in a team environment
• The candidate must be able to present diagnostic, troubleshooting steps and conclusions to a varied audience
• Someone proactive, that can work autonomously, and take ownership of their tasks.
• Collaborates with other developers in the construction of software - strong ability to partner with and team with colleagues
• Provide mentoring and guidance to junior team members

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.

Your Role: 

Citco IT is a global team of IT professionals that is responsible for the development and support of IT applications throughout Citco Group’s divisions.   

We are looking for a highly motivated and experienced Developer to work within a very exciting and challenging role on a new strategic financial application. The successful candidate will be working with specialized technical teams serving a wide range of business groups.   

The position is part of the IT team and involves close interaction with Citco IT System Architects, Business Analysts, QA Teams and other technical groups and resources. 

• You will proactively design, develop and code solutions in according to development best practices and current development technologies
• Enhance, optimize and expand current installations to meet new business challenges
• Systems documentation and knowledge base management for support efficiencies
• Provide T24 BAU Support to the Business Teams.
• Monitor Ticketing Systems and proactively resolves any reported issues.
• Ability to work and co-ordinate with other CITCO Teams and Vendors.
• Release Management support, deploying T24 packages to Test and Production environments.