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Full-Time

Customer Relations Specialist

Posted on 6/21/2024

Strategic HR

Strategic HR

11-50 employees

outsourced HR solutions and strategic alignment

Consulting

Junior

Cincinnati, OH, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Associate Degree or equivalent work experience
  • 2 plus years of relevant experience in a customer supporting role, preferred
  • Attention to detail, thoroughness, and accuracy
  • Strong computer skills including G Suite and knowledgeable about Internet research tools
  • Commitment to providing outstanding customer service to our customers
  • Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
  • Strong active listening skills, ability to investigate problems and to develop solutions
  • Ability to manage conflict in a positive and constructive fashion
  • Ability to understand internal policies and procedures and to communicate them to internal and external customers
  • Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
  • Professional speaking voice & excellent telephone etiquette
Responsibilities
  • Provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions
  • Assist in the development and maintenance of BBB’s Business Profiles
  • Take incoming calls and assist in resolving complaints
  • Keep Business Profiles timely and relevant

Strategic HR, a division of Clark Schaefer Hackett, offers outsourced HR solutions encompassing HR strategy alignment, communications, recruitment, employee relations, training and development, recordkeeping, benefits and compensation, health and safety, and legal compliance, without adding headcount, enabling businesses to concentrate on their core activities.

Company Stage

M&A

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1995

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

13%