Technical Support Specialist @ Toast

Customer Care Specialist - POS Payments

Start Date: 2/6/2023 Class - Training is 5 weeks on-site in the Boston, MA office. There is no PTO allowed during training.

Location: Boston, MA - Fenway Landmark Center

Hourly Rate: $20 per hour

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is an industry leader and we know that at the core of our success our are Toasters providing world-class experiences. Our Customer Care Specialists are driven with purpose to resolve solutions and act as Toast experts to help Toast’s customers thrive! Care Specialists work as one team to answer incoming customer questions from multiple channels including phone (primary), chat and email. You will need to be hungry for learning everything, ’Toasty,” to showcase how our rapidly expanding hardware and software suite is better together!

About this roll* (Responsibilities)

The majority of time spent is customer-facing, solving complex problems via phone (primary), email, and chat
Delights customers through expertise with empathy while demonstrating to customers how Toast products work better together
Works and communicates cross-functionally
Ability to diagnose and recommend solutions that will prevent repeat issues

Do you have the right ingredients*? (Requirements)

Excellent problem solving, deductive reasoning, organization and communication skills
Critical thinking - Payments troubleshooting is often not a "follow these five steps" situation
Strong desire and willingness to work with numbers and reporting
Comfortable working under pressure in stressful situations
Ability to navigate within a fast-paced environment and operates good judgment making

Our Spread of Total Rewards

Unlimited Vacation
Sabbatical opportunity after five years
Professional Development Reimbursement Program
Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
Various peer and company recognition programs
401(k) and matching
Medical, Dental, & Vision Coverage
Mental Health Benefits
Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].