Full-Time
Loan Officer
Call Center
Posted on 11/1/2025
Mountain America Credit Union
1,001-5,000 employees
Guidance-focused financial services and accounts
No salary listed
Utah, USA
In Person
 Customer Experience & Support (1) |
|---|
- High school diploma or equivalent
- At least one year of retail banking or related sales and customer service experience.
- Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
- Ability to work efficiently and effectively within multiple channels of inquiries.
- Ability to effectively communicate with member via phone to assess, advise and assist in loan application.
- Ability to manage large amount of loan applications.
- Ability to multi-task and maintain composure while handling all member activities and requests.
- Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
- Ability to perform mathematical calculations.
- Thorough knowledge of credit union policies, procedures, and regulations.
- Ability to communicate effectively using written and verbal communication.
- Training to be completed generally during the first 90 days: Annual Loan Certification, Product Knowledge Training, New Account Training, IRA Training, Loan Training, Loan Follow-up Training, NMLS Certification, Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
- Intermediate computer operating skills
- Intermediate skills in Microsoft Office (Outlook, Word, Excel)
- Type a minimum of 35 words per minute preferred
- Symitar experience preferred
- No supervisory/managerial responsibilities
- Licenses, Certificates, Registrations, Trainings: Annual Loan Certification, Product Knowledge Training, New Account Training, IRA Training, Loan Training, Loan Follow-up Training, NMLS Certification, Mortgage Loan Originator (S.A.F.E Act) qualification
- Provides exceptional member service via inbound calls and online/mobile channels for credit union membership by assessing member needs, advising to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
- Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
- Consistent focus on increasing member satisfaction, building the membership base and account retention.
- Expected to meet sales and service goals.
- Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Interviews members and originates loans by accepting, reviewing, and approving loan applications via the phone and online/loan channel.
- Interviews loan applicants, reviewing credit report and cross-sells loans.
- Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Recommends loan decisions and cross sells to meet member needs. Conducts processing and closing documents for personal, RV, auto, business loans, and HELOC loans. Effectively hands off to underwriting department within limits of authority and notifies applicant of loan decisions.
- Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position
- Works in conjunction with other business partners (Home Equity, Mortgage, Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines.
- Performs necessary verification process
- Represents the credit union in a professional manner, both in dress and in actions
- Keeps work area neat and clean
- Responds to online/chat/email/voicemail/missed calls/other communication in a timely manner
- Actively participates and completes product knowledge courses
- Complies with all regulations as required by law
- Performs other duties as assigned
- Symitar experience preferred
Mountain America Credit Union is a member-owned financial cooperative offering checking and savings accounts, loans, mortgages, credit cards, and digital banking. Deposits fund member loans, and members access services via branches, online and mobile apps, with guidance from financial coaches. It stands out through its cooperative, not-for-profit structure and priority on member guidance, flexible products tailored to everyday life, and local community presence. Its goal is to help members achieve their financial dreams safely and confidently by providing tools, advice, and services along their financial journey.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
West Jordan, Utah
Founded
1934
Simplify's Take
What believers are saying
- Skijoring partnership attracts multi-generational members in Idaho, Montana, Utah.
- $40,000 educator grants via Show Up for Teachers boost Utah community loyalty.
- $21 billion assets enable rural expansion in underserved Mountain West markets.
What critics are saying
- Fintechs like Chime erode 10-15% Utah/Idaho share via superior mobile apps.
- Nevada Employees' CU siphons 5-8% Las Vegas customers with lower auto rates.
- 15-20% delinquency spikes in $10B auto/HELOC portfolio from rising rates.
What makes Mountain America Credit Union unique
- Sponsors PRO Skijor Frontier Tour, targeting Mountain West winter sports demographics.
- Donates $50 per Boise State 3-pointer, exceeding $150,000 to St. Luke's Children's.
- Deploys mysherpas cloud-based lending across 100+ branches for efficiency.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Company Match
401(k) Retirement Plan
Tuition Reimbursement
Professional Development Budget
Company News
Mountain America donates $14,500 to St. Luke's Children's through Boise State athletics partnership. Mar. 5, 2026, 11:45 AM BOISE, Idaho, March 05, 2026 (GLOBE NEWSWIRE) - Mountain America Credit Union recently donated $14,500 to St. Luke's Children's Hospital as part of its ongoing partnership with Boise State University Athletics, reinforcing its commitment to strengthening Idaho communities through meaningful local giving. Since 2017, Mountain America has pledged to donate $50 for every 3-point shot made during the men's basketball season. With this year's gift, total contributions to St. Luke's Children's now exceed $150,000, underscoring the impact that community partnerships and college athletics can make when they work together. The $14,500 donation will directly support St. Luke's Children's Hospital, helping fund specialized pediatric care, innovative research and life-saving treatments for the state's youngest patients. The hospital serves families across Idaho and surrounding regions, providing critical services close to home. "At Mountain America, service is more than something we say - it's something we do," said Nathan Anderson, chief operating officer at Mountain America Credit Union. "Each 3-point shot is more than a point on a scoreboard. It represents hope for families, advanced care for children and a shared investment in Idaho's future. We're proud to stand alongside Boise State University Athletics and St. Luke's Children's in making a lasting difference." The contribution was announced during Boise State's men's basketball final home game of the 2025-2026 regular season, continuing a tradition that turns 3-point shots into tangible impact for local families. "Our community partners play an essential role in expanding the impact of St. Luke's Children's and we are truly grateful to Mountain America Credit Union for consistently championing our patients and their families," said Jenna Rawson, special events manager of St. Luke's Health Foundation. "For nearly a decade, they have supported us through their generous 3-point donation program, helping make possible vital services that rely on philanthropy and the generosity of our community. About Mountain America Credit Union With more than 1 million members and $21 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states, and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com. Federally insured by NCUA. Mountain America Federal Credit Union does business as (dba) Mountain America Credit Union. Markets Insider and Business Insider Editorial Teams were not involved in the creation of this post. Your Market View | Name | Price | +/- | % | Date | | TSLA | 389.82 | -1.35 | -0.35 | Official Close 3/13/2026 | | AAPL | 249.85 | -0.22 | -0.09 | Official Close 3/13/2026 | | MSFT | 395.05 | -0.55 | -0.14 | Official Close 3/13/2026 | | NFLX | 95.08 | -0.26 | -0.27 | Official Close 3/13/2026 | | SPOT | 514.00 | -1.97 | -0.38 | Official Close 3/13/2026 | Find News News
Mountain America Credit Union ranked among the nation's top 5 by TIME.com in loans and mortgages. Highest-ranked Utah-based financial institution across all categories earns its second national ranking in 2026 Mountain America Credit Union has been recognized as one of the top five financial institutions in the nation in the loans and mortgages category by TIME.com's inaugural America's Best Financial Services of 2026 list, based on a comprehensive consumer survey conducted by TIME and Statista. This distinction marks Mountain America as the highest-ranked Utah-based financial institution in any category on the list. The America's Best Financial Services rankings reflect the feedback of more than 20,000 U.S. consumer respondents who evaluated financial service providers across criteria including digital services, customer service, value for money, and trust. The list highlights leading companies across key service categories, and underscores Mountain America's continued commitment to delivering exceptional loan and mortgage solutions for members nationwide. This recognition follows closely on the heels of another national honor: USA Today's America's Best Customer Service in Financial Services, which Mountain America received earlier this month, reinforcing the credit union's strong performance in both member experience and financial services delivery. "We are incredibly proud to be recognized among the top five financial institutions in the nation for loan and mortgage services by TIME.com," said Sterling Nielsen, president and CEO of Mountain America Credit Union. "This ranking reflects the dedication of our entire team to empowering members with competitive, trustworthy lending options and personalized support. Being the highest-ranked Utah institution on this list and receiving a second national accolade in such a short time, speaks volumes about the member-first culture at Mountain America." Mountain America Credit Union serves over one million members with a full suite of financial products, including competitive and flexible loan and mortgage solutions designed to help consumers achieve their financial goals[1]. The credit union's mission to guide members toward financial success continues to pave the way for industry recognition and expanding service excellence. [1]Membership required - based on eligibility. Loans on approved credit.
Mountain America Credit Union partners with PRO Skijor for Frontier Tour launch. Mountain America Credit Union SALT LAKE CITY - Mountain America Credit Union has announced its partnership with PRO Skijor, serving as the presenting sponsor for the inaugural Frontier Tour. This collaboration marks a significant milestone for the sport of skijoring in North America. Set to begin in January 2026, the Frontier Tour is recognized as North America's first professional skijoring series. This new tour will bring together top athletes and fans from across the region, showcasing the excitement and competitiveness of skijoring. The series will culminate with Championship Weekend in Salt Lake City, where the best skijoring athletes will compete for top honors. This final event is expected to draw significant attention and celebrate the achievements of the participants throughout the tour. Each stop on the six-city circuit will deliver an all-day celebration of snow, speed, and Western spirit, complete with live music, local food trucks, and family-friendly fun. The season wraps in Salt Lake City with the 2026 Championship Weekend, where the best riders, skiers, and horses in the country will compete for the title and a serious cash purse. The schedule is below, and tickets for all events are available at PROSkijor.com. Co-founded by Utah skijoring pioneers Brian Gardner and Joe Loveridge, the duo behind the popular Skijoring Utah events and longtime members of the skiing and equestrian communities, PRO Skijor is powered by a veteran team that includes Greg Lipstone (former talent agent at William Morris and ICM) Chris Castallo (an award-winning producer and executive with NBC, CBS, Verizon, and Amazon), and Ben Kim (former executive at Hulu and Survios). "Mountain America is proud to serve as the presenting sponsor of the 2026 PRO Skijor Frontier Tour. This exciting event brings together athletes, families, and communities across Idaho, Montana, and Utah - regions we are honored to call home," said Rob Brough, SVP marketing and chief marketing officer for Mountain America Credit Union. "PRO Skijor showcases the spirit of adventure and connection that defines the Mountain West, and we are thrilled to support an event that celebrates both tradition and innovation. We look forward to joining spectators and participants throughout the tour as we help strengthen the communities we serve." "The entire Pro Skijor team is incredibly excited to partner with Mountain America Credit Union as the presenting sponsor of PRO Skijor's inaugural Frontier Tour," said PRO Skijor co-founder Brian Gardner. "Their commitment to community and the adventurous spirit of the Mountain West aligns perfectly with everything Skijor represents: the grit of riders, the skill of skiers, and the power of world-class horses in the fastest growing sport and festival series in the west." Each Frontier Tour stop will transform local fairgrounds and arenas into snow-packed playgrounds, complete with freestyle aerials, timed heats, and divisions ranging from first-timers to pros. Expect music, food, Western and ski-inspired vendors, and the kind of crowd energy that rivals a Friday-night rodeo. Main tour divisions - competing for points, titles, and cash prizes - include: * Pro-Open: Elite-level athletes. * Sport: Intermediate-level athletes. * Women's: Women's novice-to-intermediate level teams. * Snowboard: Novice-to-Intermediate levels competing against other snowboarders only. * All-Around: Cross Athletes in novice-to-intermediate levels, where teammates must make one run riding the horse and one run skiing. PRO Skijor also welcomes competitors looking to participate for fun, with divisions such as: * Novice Division: Open to all beginning-level participants. * Century: Open to all novice-to-intermediate levels, where the combined age of the horseback rider and skier must equal 100 years or greater. * Teen: Open to all novice-to-intermediate levels, with participants ages 13-17. * Lil' Buckaroo & Ponies Only: For children 12 and under, celebrating the sport's generational appeal. Tickets for all events are available at PROSkijor.com, and follow @PROSkijor on Facebook, Instagram, TikTok, and YouTube for the latest updates. About PRO Skijor PRO Skijor is a new professional sports series dedicated to advancing competitive skijoring across North America. Founded by Utah skijoring pioneers Brian Gardner and Joe Loveridge, along with media executives Greg Lipstone and Chris Castallo, the league blends top-level competition with the heritage of the American West to forge a bold new chapter in winter sports. Skijoring, where a horse and rider pull a skier through a snow-packed course featuring jumps, gates, and obstacles, embodies PRO Skijor's mission to unite sport, storytelling, and community for a new generation of fans. About Mountain America Credit Union With more than 1 million members and $21 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states, and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com. Federally insured by NCUA. Mountain America Federal Credit Union does business as (dba) Mountain America Credit Union. Loans on approved credit.
Mountain America named Credit Union 504 Lender of the Year at NADCO NOW Conference. Recognition highlights Mountain America's commitment to fueling small business growth through SBA 504 financing. November 12, 2025 15:33 ET | Source: Mountain America Credit Union SANDY, Utah, Nov. 12, 2025 (GLOBE NEWSWIRE) - Mountain America Credit Union was recently honored as the Credit Union 504 Lender of the Year at the 2025 National Association of Development Companies (NADCO) NOW Conference. This award acknowledges the credit union's leadership and results in delivering affordable, long-term capital to small businesses through the Small Business Administration (SBA) 504 loan program. This is the fourth consecutive year the credit union was recognized for expanding access to fixed-rate financing for owner-occupied commercial real estate, equipment, and other eligible growth investments that strengthen local economies. "It's an incredible privilege to help entrepreneurs turn their vision into lasting impact," said Michael Griffiths, senior vice president of business banking at Mountain America. "This recognition from NADCO is a testament to our team's commitment to providing access to capital that helps small businesses grow, create jobs, and strengthen the communities we serve." The 504 program provides long-term, fixed-rate loans for major fixed assets like equipment, vehicles, and real estate, which in turn promotes business growth and job creation. By lowering down payments and stabilizing interest costs, 504 loans enable entrepreneurs to preserve working capital while investing in facilities and equipment that fuel expansion. "We are honored to recognize Mountain America Credit Union with the NADCO Community Impact Award, 2025 Credit Union 504 Lender of the Year," said Rhonda Pointon, president and CEO of NADCO. "Mountain America's partnership is critical to advancing the mission of the SBA 504 program. Their commitment and dedication ensure small business owners across the country get access to capital they need to succeed and make a positive impact in their community. Thank you for your steadfast commitment to the 504 program." To learn more about Mountain America's resources for small businesses, visit macu.com/business. About Mountain America Credit Union With more than 1 million members and $20 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states, and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com. Federally insured by NCUA. Mountain America Federal Credit Union does business as (dba) Mountain America Credit Union. Loans on approved credit.
Mountain America Credit Union is proud to announce it has been honored with the prestigious 2025 Best of State Award for Best Credit Union in the Business Services category, a recognition that reflects the credit union's unwavering commitment to putting its members first - including its thriving community of business members.