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Taylor Corporation is a growing, dynamic company with big plans for the future― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN! In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge.
Work Authorization:
To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship.
Your Schedule:
1st shift; Full-time, 40 hours/week; Monday - Friday, 8:00am - 4:30pm
Onsite at MN-North Mankato-1750 Northway Drive
Your Responsibilities:
Provide timely and accurate information to customers by phone and email
Provide basic technical support to clients via email, phone, or other methods
Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
Perform tier 1 and tier 2 troubleshooting steps before escalating issues
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Verify new features within our test environment meet the defined requirements
Cross train in customer service duties
Review books for quality concerns
Aid in collating and shipping kit materials
Assist other departments as needed
You Must Have:
High school diploma or GED
Attention to detail and accuracy
Ability to work independently
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner
Ability to offer solutions based on knowledge of computers and the application
Ability to document and communicate technical issues and solutions
Ability to solve problems and think laterally (solving problems through an indirect and creative approach)
We Would Also Prefer:
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
The anticipated hourly range for this position is $17.00 - 18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
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