Full-Time
Lead Food Services
Updated on 8/23/2026
Houston Methodist
Academic medical system
No salary listed
Cypress, TX, USA
In Person
Category
 Operations & Logistics (1) |
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Required Skills
Inventory Management
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
- A high school diploma or equivalent education is required.
- Three years of hospitality or industry operations experience with two years of progressive lead or supervisory experience are required; Houston Methodist employees may qualify with three years in Houston Methodist food service and one year demonstrating progressive informal leadership experience.
- A Food Handler Permit from an accredited course approved by the Texas Department of State Health Services or the American National Standards Institute, or a Certified Food Manager credential, is required.
- The Certified Food Manager credential must be obtained within 90 days and renewed every five years.
- Proficiency in speaking, reading, and writing English is required to perform essential job functions affecting patient or employee safety and security.
- The role requires the ability to communicate effectively with patients, physicians, family members, and coworkers using a customer-service focus and positive language.
- Working knowledge of food information software systems such as CBORD and related peripheral equipment is required.
- The role requires the ability to organize and execute logical work sequences, make decisions using relevant information, perform simple mathematical calculations, and work cooperatively across organizational levels.
- Knowledge of computers, word-processing software, and spreadsheet software such as Microsoft Word and Microsoft Excel is required.
- Familiarity with basic food-service management software processes and adherence to Food and Nutrition Services appearance standards are required.
Responsibilities
- Assist in operating Food and Nutrition Services as the lead staff member for an assigned area.
- In the absence of the Manager or Coordinator, assist with employee scheduling and correct customer-service problems involving patients, staff, and visitors.
- Direct food-service duties including tray assembly, simple food preparation, customer service, station replenishment, cash handling, and food-cart transportation.
- Communicate workplace hazards to peers and management and follow procedures for equipment cleaning, work-area sanitation, and assigned special cleaning.
- Identify, anticipate, and resolve patient and visitor issues while providing a professional and compassionate customer-service experience.
- Assist management with employee training, food-service operations, service standards, menus, cashier functions, and sanitation.
- Work across kitchen areas, lead staff members during scheduled shifts, monitor server activities, and fill in as necessary.
- Expedite patient trays during peak periods and perform all functions on the tray line.
- Work in retail, production, and culinary areas as assigned, and complete ordering and inventory activities.
- Maintain service standards, greet customers, remain available during peak periods, and resolve service issues.
- Participate in quality and performance-improvement programs and conduct safety and sanitation inspections.
- Ensure compliance with local food ordinances and maintain serving and dining areas in excellent condition.
- Assist with personnel-record documentation, provide input for merit evaluations, conduct team huddles in management's absence, and provide required in-services and training.
- Assist the Manager with inventory and ordering, monitor budget compliance, and prepare product-usage and financial reports.
- Monitor cashiers and cash handlers, reconcile cash deposits when necessary, and complete financial reports while maintaining financial controls.
- Review charge tickets, charge cost centers accurately, complete month-end billing and financials, and maintain relationships with Financial Accounting.
- Maintain operational reports, receive and check supplies, and sign and submit invoices as needed.
- Use resources cost-effectively, manage time independently, minimize overtime, prioritize daily tasks, and assist coworkers.
- Identify process-improvement solutions, pursue self-development, complete career discussions, and maintain the My Development Plan.
Desired Qualifications
- Cash-handling experience is preferred.
Houston Methodist is an academic medical system serving the Greater Houston region. The system provides hospital, specialty, emergency, outpatient, research, and medical education services across a network of care locations. It serves patients, families, clinicians, researchers, students, and communities across Southeast Texas. Its operating model centers on integrated hospitals and physician services supported by research institutes, education programs, technology, and system operations. Teams work across nursing, physicians, allied health, research, laboratories, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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