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Managed Services Consultant
Crm, Remote
Posted on 2/18/2022
Atlanta, GA, USA
Experience Level
Desired Skills
Customer Service
  • 2+ years working in a technical/admin capacity within Salesforce.com
  • Knowledge of the commercial landscape in life sciences (pharma, biotech, medical/diagnostic device)
  • Excellent verbal and written communication skills
  • Ability to juggle and prioritize competing priorities
  • Bachelor's degree or equivalent relevant experience
  • Consulting on best practices and overall solutions based on requirements
  • Providing overall application expertise and knowledge
  • Tier 2/3 troubleshooting and how to's
  • Ad-hoc training to educate customer administration team and enable customers to manage administration needs internally
  • Ongoing application changes such as adding custom fields, changing screen layouts, changing field-level security, adding workflow rules, feature setup, and activation
  • Creating reports, dashboards, and list views
  • Adding/deleting/changing users, setting up security, changing territory and role hierarchy
  • Performing alignments
  • Creating/maintaining sandbox environments; deploying changes
  • Data imports and exports using APEX data loader
  • Assist with the implementation of new Veeva and salesforce.com functionality
Desired Qualifications
  • Customer service or consulting experience with multiple client responsibility
  • Advanced admin knowledge of Salesforce CRM; Certification or Level 2 Certification being a plus
  • Veeva CRM experience/knowledge
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Core Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed