Managed Services Consultant @ Veeva Systems

Managed Services Consultant

Crm, Remote

Posted on 2/18/2022

INACTIVE

Locations

Atlanta, GA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Salesforce

Requirements

2+ years working in a technical/admin capacity within Salesforce.com
Knowledge of the commercial landscape in life sciences (pharma, biotech, medical/diagnostic device)
Excellent verbal and written communication skills
Ability to juggle and prioritize competing priorities
Bachelor's degree or equivalent relevant experience

Responsibilities

Consulting on best practices and overall solutions based on requirements
Providing overall application expertise and knowledge
Tier 2/3 troubleshooting and how to's
Ad-hoc training to educate customer administration team and enable customers to manage administration needs internally
Ongoing application changes such as adding custom fields, changing screen layouts, changing field-level security, adding workflow rules, feature setup, and activation
Creating reports, dashboards, and list views
Adding/deleting/changing users, setting up security, changing territory and role hierarchy
Performing alignments
Creating/maintaining sandbox environments; deploying changes
Data imports and exports using APEX data loader
Assist with the implementation of new Veeva and salesforce.com functionality

Desired Qualifications

Customer service or consulting experience with multiple client responsibility
Advanced admin knowledge of Salesforce CRM; Certification or Level 2 Certification being a plus
Veeva CRM experience/knowledge

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

Love consulting but tired of the travel? The CRM Managed Services Consultant is a member of our Professional Services team who provides offsite application administration for Veeva deployed clients as a subject matter expert. In this role, you will work with multiple clients as a shared dedicated resource via phone and web meetings to deliver post-deployment consulting in support of ad hoc requests.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

Consulting on best practices and overall solutions based on requirements
Providing overall application expertise and knowledge
Tier 2/3 troubleshooting and how to’s
Ad-hoc training to educate customer administration team and enable customers to manage administration needs internally
Ongoing application changes such as adding custom fields, changing screen layouts, changing field-level security, adding workflow rules, feature setup, and activation
Creating reports, dashboards, and list views
Adding/deleting/changing users, setting up security, changing territory and role hierarchy
Performing alignments
Creating/maintaining sandbox environments; deploying changes
Data imports and exports using APEX data loader
Assist with the implementation of new Veeva and salesforce.com functionality

Requirements

2+ years working in a technical/admin capacity within Salesforce.com
Knowledge of the commercial landscape in life sciences (pharma, biotech, medical/diagnostic device)
Excellent verbal and written communication skills
Ability to juggle and prioritize competing priorities
Bachelor’s degree or equivalent relevant experience.

Nice to Have

Customer service or consulting experience with multiple client responsibility
Advanced admin knowledge of Salesforce CRM; Certification or Level 2 Certification being a plus
Veeva CRM experience/knowledge

Perks & Benefits

Flexible PTO
Allocations for continuous learning & development
Health & wellness programs

#LI-Remote

#BI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

1,001-5,000 employees

Website

Cloud computing services for pharmaceutical companies.

Company Overview

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Benefits

Parental leave
PTO
Free food
Health, dental, & vision insurance
Gym membership reimbursement

Company Core Values

Do the Right Thing
Customer Success
Employee Success
Speed