EV Service Advisor

About the job

Role: EV Service Advisor, Reconditioning Operations
Location: Irvine, CA (Onsite)
Employment Type: Full-Time
Salary: $65,000–110,000 OTE (base + potential performance bonus)

About Ever

Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform. Learn more about us at evercars.com.

What You’ll Do

• Own reconditioning decisions for Ever’s EV inventory
• Triage inspection reports and determine repair scope, priority, and budget
• Coordinate work across internal technicians, third-party shops, dealers, and mobile vendors
• Source and manage external service partners to optimize cost, speed, and quality
• Approve estimates, negotiate pricing, and control reconditioning spend
• Track vehicle status through inspection, repair, QA, and ready-to-sell stages
• Ensure vehicles meet Ever’s quality, safety, and merchandising standards
• Resolve technical issues and unblock stalled vehicles
• Maintain accurate reconditioning records and documentation
• Identify process improvements to reduce cycle time and cost
• Provide feedback to Product & Ops teams to improve tooling and workflows

Qualifications & Fit

• 2–6+ years of experience in service advising, recon ops, or fleet maintenance
• Must possess and maintain a valid driver’s license and a clean, acceptable driving record
• Strong understanding of automotive repair processes and cost drivers
• Comfortable making fast, data-driven repair decisions
• Experience managing vendors, shops, or dealer service departments
• High ownership and strong operational mindset
• Detail-oriented with strong follow-through
• Comfortable working in fast-paced, high-growth environments
• Passion for EVs and next-generation mobility

Technical Skills

• Experience with service DMS or recon management tools
• Ability to read inspection reports, estimates, and labor ops
• Familiarity with EV systems and common failure modes
• Strong Excel / Sheets skills
• Comfort using Slack, CRM, and ops dashboards
• Experience negotiating labor rates and parts pricing

Physical Requirements

• Ability to stand and walk for extended periods while assisting customers, conducting vehicle walk-arounds, and coordinating service activities in the showroom and service area
• Ability to enter, exit, and operate vehicles safely, including occasional driving or moving vehicles in connection with service appointments, inspections, or customer support
• Ability to occasionally bend, reach, stoop, and work around vehicles
• Ability to occasionally lift, carry, push, or pull up to 25 pounds, including customer items, parts, documents, and light office or service supplies

Benefits

• Competitive salary + performance bonus
• Health, dental, and vision insurance
• PTO
• 401(k) plan

Why Ever and this role?

• Run reconditioning for the fastest-growing EV retailer in the U.S.
• Make high-impact decisions that directly affect margins and velocity
• Work with cutting-edge EV technology
• Build elite operations and vendor management skills
• Direct ownership over inventory readiness
• Clear path to Operations Manager and other Ops Leadership roles

Disclaimers

Ever is an equal opportunity employer. We encourage applicants from all backgrounds and experiences to apply.

Next steps

We’re assembling a world-class team to change the future of auto retail and to build the next $100B+ company. If you’re excited by the massive opportunity, apply here https://job-boards.greenhouse.io/ever