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Full-Time

Director – Head of Research and Insights

Confirmed live in the last 24 hours

Justworks

Justworks

1,001-5,000 employees

Comprehensive HR and payroll platform for SMBs

Data & Analytics
Consulting
Enterprise Software
Fintech
Financial Services

Compensation Overview

$210k - $231kAnnually

Expert

New York, NY, USA

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Communications
Marketing
Requirements
  • Minimum of 10 years experience working in a leadership role in research and insights
  • Previous experience growing and managing a high-performing research team
  • Built and/or scaled research functions, including setting strategy, developing operational structures, and building practice culture
  • Deep experience influencing company-wide strategy and innovation using research and insights
  • Experience interacting with and influencing senior leadership through an informed point of view and Executive Presence
  • Experience working with other data disciplines such as Data Science and Business Intelligence preferred
  • Must be a passionate team-builder who can work well with multi-functional teams, be a strategic and creative thinker, have a positive can-do attitude, and work well in a constantly evolving environment
  • Superb analytical skills and communication skills, with an aptitude for data-driven storytelling
  • Highly collaborative and can work closely with others to get the best collective outcome
Responsibilities
  • Define, oversee and scale the centralized Research function at Justworks, which includes research for Product, Design, Corporate Strategy, Marketing, Sales, Voice of the Customer, and Customer Support functions
  • Identify, along with your team, opportunities for Justworks to innovate and better support small businesses. Influence Justworks’ vision and strategy, inform new growth opportunities, and enhance customer satisfaction through insights and expertise that you and your team provide.
  • Act as a trusted advisor to the business’s executive leadership team and relevant stakeholders during strategy formulation, development, and execution
  • Shape the Justworks research practice across disciplines, guiding our approach to research systems and operations that support our scaling, global, multi-product organization
  • Advocate for research and support a culture of high quality research across the organization
  • Mentor researchers and foster a culture of continuous learning and high performance across the team

Justworks provides a comprehensive platform for small businesses, offering modern, user-friendly software and 24/7 human support to simplify payroll, benefits, HR management, and compliance. The product combines a PEO's capabilities with corporate-level benefits to streamline business operations.

Company Stage

M&A

Total Funding

$160M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

17%

2 year growth

41%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Via positions Justworks to offer more robust global solutions, potentially attracting a larger client base.
  • The introduction of new tools like Expenses and International Contractor Payments demonstrates Justworks' commitment to continuous innovation and addressing SMB needs.
  • Justworks' focus on providing 24/7 human support and high-quality benefits can significantly enhance employee satisfaction and retention for its clients.

What critics are saying

  • The integration of Via could present challenges in aligning technologies and corporate cultures, potentially slowing down innovation.
  • The competitive landscape for SMB-focused platforms is intense, with many players vying for market share, which could impact Justworks' growth.

What makes Justworks unique

  • Justworks focuses on small businesses, providing a comprehensive suite of tools including payroll, tax, HR, and compliance, unlike competitors who may not offer such an integrated solution.
  • The acquisition of Via enhances Justworks' capabilities in international employment, setting it apart from other SMB-focused platforms.
  • Justworks' new International Contractor Payments tool allows SMBs to manage both domestic and international payments seamlessly, a feature not commonly found in similar platforms.

Benefits

Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.

Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.

Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.