Full-Time

Director – Head of Research and Insights

Posted on 8/12/2024

Justworks

Justworks

1,001-5,000 employees

PEO offering HR, payroll, and compliance solutions

Consulting
Enterprise Software

Compensation Overview

$210k - $231kAnnually

Expert

New York, NY, USA

Hybrid position.

Category
Business Research
Strategy Development
Business & Strategy
Required Skills
Sales
Communications
Marketing
Requirements
  • Minimum of 10 years experience working in a leadership role in research and insights
  • Previous experience growing and managing a high-performing research team
  • Built and/or scaled research functions, including setting strategy, developing operational structures, and building practice culture
  • Deep experience influencing company-wide strategy and innovation using research and insights
  • Experience interacting with and influencing senior leadership through an informed point of view and Executive Presence
  • Experience working with other data disciplines such as Data Science and Business Intelligence preferred
  • Must be a passionate team-builder who can work well with multi-functional teams, be a strategic and creative thinker, have a positive can-do attitude, and work well in a constantly evolving environment
  • Superb analytical skills and communication skills, with an aptitude for data-driven storytelling
  • Highly collaborative and can work closely with others to get the best collective outcome
Responsibilities
  • Define, oversee and scale the centralized Research function at Justworks, which includes research for Product, Design, Corporate Strategy, Marketing, Sales, Voice of the Customer, and Customer Support functions
  • Identify, along with your team, opportunities for Justworks to innovate and better support small businesses. Influence Justworks’ vision and strategy, inform new growth opportunities, and enhance customer satisfaction through insights and expertise that you and your team provide.
  • Act as a trusted advisor to the business’s executive leadership team and relevant stakeholders during strategy formulation, development, and execution
  • Shape the Justworks research practice across disciplines, guiding our approach to research systems and operations that support our scaling, global, multi-product organization
  • Advocate for research and support a culture of high quality research across the organization
  • Mentor researchers and foster a culture of continuous learning and high performance across the team

Justworks provides a platform that helps small to medium-sized businesses manage their HR and payroll needs. The platform includes features like payroll processing, HR tools, and compliance support, all designed to simplify the operational tasks that businesses face. By using Justworks, companies can access corporate-level benefits without having to deal with the complexities of administrative work themselves. What sets Justworks apart from its competitors is its focus on subscription-based services, allowing businesses to pay a monthly fee for comprehensive support rather than dealing with multiple vendors. The goal of Justworks is to enable businesses to grow and focus on their core activities by taking care of the administrative and regulatory tasks that can slow them down.

Company Stage

Late Stage VC

Total Funding

$155.5M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

3%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Via enhances Justworks' global service offerings and market reach.
  • Launch of International Contractor Payments tool caters to global workforce management needs.
  • Participation in TechCrunch Disrupt 2024 boosts networking and client exposure opportunities.

What critics are saying

  • Increased competition from new PEO market entrants like Remote and Multiplier.
  • Challenges in integrating Via's platform may lead to operational inefficiencies.
  • Currency exchange rate fluctuations could impact International Contractor Payments tool profitability.

What makes Justworks unique

  • Justworks offers a comprehensive PEO platform for small to medium-sized businesses.
  • The company provides 24/7 human support and on-demand expertise for its clients.
  • Justworks integrates payroll, HR, and compliance into a single, user-friendly platform.

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Benefits

Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.

Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.

Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.

INACTIVE