Senior Manager
Technical Writing
Posted on 3/24/2023
Remote • United States
Experience Level
  • Experience leading technical writing teams to have outsized impact - preferably for a marketing technology product
  • Confidence leading complex, cross-functional initiatives in fast-paced, SaaS startup environments
  • Experience partnering with user research teams to drive customer insight
  • The curiosity, decisiveness, and humility to lead in the face of ambiguity, drive goals to completion, learn from results, and iterate
  • A well-informed point of view about what makes for successful documentation, and a history of delivering the necessary standards, processes, and tools to create it
  • Comfort and experience collaborating with leaders, at any level, across the company
  • A deep affinity for developers and a history of working with them
  • The ability to provide honest, clear, specific, and empathetic writing feedback
  • A strategic mindset that can hold multiple points of view in tension
  • Deep experience as a manager, and a genuine love for helping technical writers grow their careers
  • A skill for recruiting and hiring excellent technical writers
  • A love for working with engineers, designers, and product managers
  • Specific experience delivering improvements to documentation tools
  • Informed by customer insight, set an ambitious, high-impact vision for docs at Iterable. Lead our Technical Writing team to make it a reality
  • Build and nurture cross-functional relationships. Drive insight, prioritization, alignment, and efficiency
  • Advance the processes, standards, practices, and tools technical writers use to efficiently deliver and maintain high-quality content
  • Grow a culture of honesty, feedback, and critique
  • Create company-wide visibility into docs work at Iterable, and the way it impacts company success. Define, monitor, and promote success metrics
  • Champion a culture of docs. Encourage people across the company to contribute and update content
Desired Qualifications
  • Zendesk experience
  • Experience with docs-as-code workflows. A love for Git, GitHub, Markdown, and the command line
  • Coding experience
  • Experience writing UX copy
  • Data visualization and illustration skills

501-1,000 employees

Cross-channel marketing platform
Company Overview
Iterable is the growth marketing platform that maximizes lifetime value by enabling you to create better experiences for your customers.