Senior End User Support Analyst

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.

Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

Diagnoses and resolves technical issues including hardware, software and network connectivity issues on-site at user's location.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Job Description

This role will be providing IT Support at the Dartmouth office in Nova Scotia, Canada. This role will require experience of hands on technical support, infrastructure troubleshooting, metering, and monitoring.  This role will be the point of contact for the local support activities as required.

The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and a customer first approach as they provide support across the local infrastructure stack, working with the wider networking and Digital Transformation team to implement a global strategy.

The successful applicant will support the local customer base with BAU support through the IT Service-Desk, they should be confident in diagnosing and resolving a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They will also be responsible for asset management, life cycle (stock) management and future budgetary involvement.

Responsibilities:

Typically, a High School Diploma (or equivalent) and 3+ years of customer facing IT role with MS Operating Systems and Windows based applications

Security clearance required.

Diverse & Inclusive Employer

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

What’s in it for you?

We offer a competitive benefits package including extended health and dental, life insurance, RRSP, deferred profit sharing, optional critical illness insurance, an EFAP and student bursaries

.

We encourage regular manager-employee performance feedback, goal alignment and employee development through our Employee Performance Development Plan (EPDP) and offer employee education assistance to allow our people to acquire new qualifications and certifications.

We are an Equal Opportunities employer and particularly welcome applications from Women, Aboriginal Persons, Persons with Disabilities and Visible Minorities.

Reasonable accommodation statement: If you need an accommodation for any part of the application process, please email [email protected]

Company: Ultra Maritime