Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE STAFF ANALYST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE

Fair Fares NYC (FFNYC) is a Mayoral initiative designed to provide subsidized discounts for subways and eligible bus services to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as other New York City residents living at or below the federal poverty line.

The Home Energy Assistance Program (HEAP) is a federally funded block grant program that assists low-income households with their energy costs. It assists low-income households, particularly those with the lowest income who pay a high proportion of household income for home energy in meeting their immediate energy needs. This program was also designed to assist low- income households targeting the elderly, disabled and households with young children, as insufficient heating and cooling can cause health and safety issues for these populations. The program is governed by rules and directives of the Office of Temporary and Disability Assistance and has five components: (1) regular HEAP benefit; (2) Emergency HEAP benefit; (3) boiler repair and replacement; (4) Clean and Tune; and (5) cooling benefits.

The Home Energy Assistance Program (HEAP) is recruiting one (1) Administrative Staff Analyst NM III to function as Executive Director for Fair Fares and HEAP.

Working under the direction of the Deputy Commissioner for Supportive Programs and Initiatives (Fair Fares, HEAP and IDNYC), with wide latitude for the exercise of independent judgement and initiative, the Executive Director will be responsible for all aspects of management and ongoing operations for both FFNYC and HEAP. This includes program budgetary needs, management of staff, staff training, policy development and implementation, and metrics.

The Executive Director for Fair Fares and HEAP will:

- Manage all administrative and operational processes for FFNYC and HEAP. In collaboration with
the DSS Finance Office, provides management of the local administrative budget for the NYC HEAP
Program, including defining priorities for optimal allocation across program personnel, IT resources
and systems, equipment, mailing and other expenses to meet the operational needs of the program.
Direct and supervise the activities of all managers for FFNYC and HEAP, including senior level
directors of each program and their teams. Leads all aspects of personnel planning for FFNYC and
HEAP ensuring that staff at all levels have the necessary training and expertise in procedures,
program rules and guidelines for the efficient and effective operation of each program.

- Assist the Deputy Commissioner in formulating policy proposals, and in decision-making processes
to put such proposals into effect. Leads regular dialogue with the New York State Office of Temporary
and Disability Assistance (NYS OTDA) regarding policy objectives and development of changes to
statutory and regulatory provisions to enhance the availability of HEAP benefits and improve local
program operations, this includes the development of policy objectives and development of changes
to statutory and regulatory provisions to enhance the availability of HEAP benefits for eligible New
Yorkers and improve HEAP program operations.

- Primary liaison with contract law working with them to establish agreements, MOU’s, and other
contracts with partners. Primary liaison with the legal department to ensure all agreements are finalized.
Develop reporting framework for operations and performance.

- Communicate with high-level executive external and internal partners including the Mayor’s Office,
other City agencies, the Metropolitan Transit Authority, NYC Transit, elected officials and community
organizations regarding changes to local policies and initiatives related the FFNYC and HEAP Programs.
Represent the agency and the City at external meetings concerning FFNYC and HEAP related issues.

- Implement, monitor, and ensure proper compliance of federal, state and city policies, procedures, and
laws to ensure accountability for timely and accurate eligibility determinations for FFNYC and HEAP
to minimize client inquiries to the Mayor’s Office, elected officials, and client advocates, to minimize
the number of requests for Fair Hearings and to avoid negative outcomes by State and Federal
government audits.

- Frame technological solutions that improve client access to the FFNYC discount and HEAP benefits
and increase efficiency in the operations for these programs. Collaborates with ITS and BPI to develop
technological solutions, including enhancements to the case management system for the FFNYC &
HEAP Program as well as advancements in the AccessHRA system, to enhance accessibility of
application and enrollment processes for FFNYC and HEAP benefits, increase efficiency of program
processes and operations for staff and maintain continuous improvement of overall service delivery.
Work with leadership and staff in HRA and DSS to build operational processes consistent with these
technological solutions.

- Direct the review, evaluation and implementation of HEAP initiatives and determines the impact on
program operations. Draft and directs the implementation of policy and operational guidelines that
will enable the HEAP program to successfully implement these initiatives using a best practice
approach to strengthen the efficiency, effectiveness, and quality of work processes.

- Develop and manage a reporting framework for the Fair Fares & HEAP programs that provides
timely updates on key performance indicators for FFNYC for the Deputy Commissioner and other
senior leadership within HRA. Develops and manages standard and special reporting for State
officials and HRA leadership regarding the operation of HEAP. Oversee operations of borough
locations for FFNYC and outstation locations for HEAP to ensure that clients have ready access to
critical FFNYC and HEAP services in their communities and works with appropriate divisions of DSS
to support operations in these locations.

- Execute a strategic outreach plan for FFNYC and HEAP that will help the City’s ongoing efforts to
leverage relationships with City and State agencies as well as nonprofit organizations and community.
Collaborate with the Office of Community Outreach to maximize outreach to populations that can
benefit from the availability of FFNYC and HEAP.

- Advise the Deputy Commissioner and other Agency leadership regarding policy issues affecting
FFNYC and HEAP clients in NYC to help devise advocacy and/or strategy options for local State
and federal officials to address these issues.


Work Location:
109 E. 16th Street, NY NY

Hours/Schedule:
9:00-5:00

Qualifications

1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.