IOMT-Technical Account Manager

At Armis, our Healthcare Technical Account Managers (TAM) serves as the key focal point to our top, strategic Healthcare customers engagement, at our highest level of service - in driving customer success. As a TAM at Armis, your day to day includes working intimately with your customers as a trusted advisor, leveraging their expertise in customer needs, operational workflows and product know-how. This allows the TAM to guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization. The TAM team at Armis is highly team-oriented, inclusive, collaborative and supportive; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere. Our TAMs thrive on doing whatever it takes to make our customers successful, and have proven themselves over years of working in a variety of customer facing, technical positions.

What you will do:

• Driving Armis adoption and implementation plans for our strategic customers and be accountable for Armis value delivery
• Support the technical activities associated with the delivery of a medical / IoT device cybersecurity programs, involving the identification and collection of cybersecurity data elements in the asset inventory and implementation of cybersecurity controls and fixes.
• Build and/or Implement Healthcare cyber security programs for large healthcare systems by leveraging Health Care frameworks and regulations
• Track implemented strategy via metrics translated into customer provided dashboards and reports for enhanced visibility
• Engage the wider team in providing guidance into their Healthcare customer engagements to share best practices
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Work side by side with a Customer Engagement Manager (CEM) to drive the customer journey forward, while being accountable to the customer success
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What we expect:

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Healthcare domain experience within relevant medical verticals / medical device and/or Biomedical Device Cyber Security ( IOMT) 
• In-depth knowledge of healthcare information systems, medical device security, and regulatory requirements within UK and/or EMEA (DSPT, CAF, MHRA, etc.).
• 5+ years of experience in technology, biomedical engineering, and/or cybersecurity within a healthcare environment
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• Experience working with healthcare digital technologies and/or environments
• Broad IT knowledge in networks, architecture, infrastructure, firewalls, etc
• Experience in design and deployment of network security solutions and controls in industrial networks, including network zoning, segmentation and isolation designs and implementation

A plus:

• 5+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• Familiarity with various Healthcare/ICT devices and manufacturers
• Familiarity with Healthcare/ICT applications and their architecture
• Experience securing IT/ICT/medical devices or implementing a security program in a Enterprise/healthcare/ICT organization
• Familiarity with scripting languages (Python preferred)
• Ability to travel regionally as needed (up to 20-25% per quarter)