Full-Time
Manager – Customer Projects
Customer Projects
Posted on 8/13/2025
Jones Lang LaSalle (JLL)
10,001+ employees
Global real estate services and investments
No salary listed
Fort Worth, TX, USA
In Person
 Real Estate (1) |
|---|
- Bachelor's degree in Business Administration, Real Estate, Legal Studies, or related field
- 5+ years real estate experience preferably with direct transaction background
- Experience with CRM systems (Salesforce preferred) and document management platforms
- Exceptional attention to detail with ability to manage multiple complex projects simultaneously
- Strong written and verbal communication skills for professional customer and stakeholder interactions
- Analytical thinking to evaluate project requirements and determine appropriate solutions
- Customer service orientation with commitment to exceeding expectations
- Technical proficiency in Microsoft Office Suite, particularly Excel and Word
- Process-oriented mindset with ability to follow detailed procedures while identifying improvement opportunities
- Collaboration skills to work effectively across multiple departments and external parties
- Problem-solving ability to resolve issues quickly while maintaining quality standards
- Time management skills to prioritize tasks and meet aggressive timelines
- Adaptability to handle changing priorities in fast-paced environment
- Review and validate Contract Preparation Requests (CPRs) from Economic Development team
- Analyze project requirements to determine appropriate agreement types
- Generate legal agreements using templates and ensure all required fields are accurately completed
- Coordinate exhibit preparation with external vendors
- Manage document protection, distribution, and version control throughout the process
- Serve as primary point of contact for customers during agreement execution process
- Prepare and send professional correspondence
- Coordinate customer redline reviews and facilitate resolution with legal counsel and internal stakeholders
- Provide clear timeline expectations and proactive status updates
- Handle customer inquiries promptly and professionally
- Collaborate with Economic Development, Legal, Risk Management, and other client departments
- Escalate complex issues appropriately while maintaining project momentum
- Facilitate insurance approval processes
- Coordinate with Outside Counsel for legal reviews and document revisions
- Verify all required approvals obtained before agreement generation
- Ensure accurate contract numbering and proper document routing
- Validate insurance compliance and certificate requirements
- Maintain detailed project documentation in Salesforce
- Identify bottlenecks and suggest process improvements
- Assist in training new team members
- Participate in team meetings and continuous improvement initiatives
- Support development and maintenance of templates and procedures
- Real estate and/or railway industry experience preferred
- Contract law or legal document experience beneficial
- Experience with DocuSign, Salesforce or similar platforms
Jones Lang LaSalle (JLL) is a global real estate services and investment management firm that helps clients buy, lease, manage, and invest in properties. Its services include property management, leasing, capital markets, advisory, workplace strategy, sustainability, and technology solutions for real estate. The company earns fees and commissions from these services and from assets under management in its investment management business. JLL differentiates itself by offering a broad, globally integrated suite of services—ranging from on-the-ground property management to high-level investment advisory and sustainability programs—backed by a strong ethical track record and industry recognition. Its primary goal is to help clients maximize the value of their real estate and real assets through strategic insights, execution across markets, and sustainable practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1999
Simplify's Take
What believers are saying
- 1Q 2026 revenue rose 11% to $6.39 billion, driven by advisory growth.[1]
- Leasing Advisory grew 17% and Capital Markets grew 23% in 1Q 2026.[1]
- Recent mandates from Airbus, Rolls-Royce, and Palmridge expand recurring service revenue.[1]
What critics are saying
- Office downturns would pressure leasing, property management, and workplace services revenue.[1][3]
- Capital markets fees fall quickly if financing conditions or buyer demand weaken.[1]
- Grid and permitting constraints can delay data center projects and advisory fees in EMEA.[1]
What makes Jones Lang LaSalle (JLL) unique
- JLL combines brokerage, facilities management, and investment management across 80 countries.[3]
- Its platform serves office, industrial, hotel, multifamily, retail, and data center properties.[3]
- JLL Technologies adds proptech capabilities for building performance and net-zero optimization.[1][2]
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Benefits
401(k) plan
Comprehensive Medical, Dental & Vision Care
Paid parental leave
Paid Time Off
Company Holidays
401(k) plan with matching company contributions
Health Insurance
Flexible Work Arrangements
Gym Membership
Health Insurance
Private Health Insurance Discounts
Employee assistance program
Novated Lease for EV Cars
Wellness Program
Social Club
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Reference to flexible work arrangements
Paid Holidays
Paid Time Off
Hybrid Work Options
Remote Work Options
Paid Vacation
Sabbatical Leave
Stock Options
Company Equity
Company News
Dils and JLL launch a 54-residencial project in Algarve. The Alma Luz development, located in Tavira, comprises 54 one-, two- and three-bedroom apartments and is organised as a private condominium. Dils and JLL has announced, on a co-exclusive basis, the launch of Alma Luz, a new residential project located in Santa Luzia, in the municipality of Tavira, Algarve. The development comprises 54 apartments, divided into three types of units - Garden, Terrace and Sky - and consists of one-, two- and three-bedroom flats. It is organised as a private condominium centred around a central garden, an element that links the buildings. Residents will have access to a range of amenities such as a swimming pool, fitness area, sensory garden, Owners Club, lounge with a fire pit and a co-working space. Located a short distance from some of the beaches of the Eastern Algarve, such as Praia do Barril and Ilha de Tavira, the development benefits from a setting close to golf courses and the mountains, with easy access to the airport. "Alma Luz stands out as a unique project in the eastern Algarve, combining the authenticity of Santa Luzia, the comfort of a contemporary design and a strong connection to nature and the nearby beaches. Its strategic location, right in the heart of the Ria Formosa, reinforces this connection with the local area and enhances a lifestyle truly linked to the sea and the natural surroundings. It is a development designed for those who value authenticity combined with quality of life, privacy and well-being", said Pedro Barreto, Head of Residential Development at Dils. "Projects such as Alma Luz reflect a new generation of residential developments in the Algarve, increasingly focused on integration with the surroundings, the promotion of local culture and a more exclusive and tranquil living experience. Against a backdrop of sustained demand for authentic and distinctive locations, Santa Luzia stands out as a particularly attractive destination, above all due to the scarcity of new developments offering this setting and proximity to the Ria Formosa", added Telmo Azevedo, Co-Head of Residential at JLL.
IBA Capital Partners and Norfin win Deal of the Year at the Iberian Property Investment Awards. The Prado operation, led by IBA Capital Partners, was one of the big winners at the Iberian Property Awards 2026, having received two awards for Deal of the Year in Spain and Financial Innovation of the Year. Norfin's purchase of Tróia Resort was awarded Deal of the Year in Portugal. IBA Capital Partners, Norfin, P3 Logistic Parks, CBRE, JLL and L'illa Diagonal were the winners of the 2026 edition of the Iberian Property Awards, revealed at a ceremony that took place this Tuesday evening in Madrid, gathering over 300 senior professionals, and which closed the agenda of the first day of the Spain Real Estate Summit on a high note. Led by IBA Capital Partners, the acquisition of the Prado Urban Business Park, in Madrid, was elected as the Deal of the Year in Spain. Valued at around 300 million euros, it involved the purchase of a 60,000 sqm office complex in a strategic location in the Madrid market, occupied by top tenants including Amazon's headquarters and other Spanish institutional organizations. Due to its complexity and sophistication, where a series of bridge loans and back-to-back disposals arranged within a consortium of investors, the operation was also chosen by the jury as the Financial Innovation of the Year. The awards were collected by Jesús Valderrama and Thierry Julienne, Co-Founders of IBA Capital Partners, who were accompanied on stage by Martin Fauchille, representing Batipart, one of the investors with whom they co-invested in this transaction, and Esther Escapa, who represented the seller, AXA Investment Managers. In Portugal, the spotlight was on Norfin, which won the Deal of the Year in Portugal award for its acquisition of Tróia Resort. This is an ambitious property development comprising hotels, holiday apartments, a marina, a golf course and leisure facilities, and was recognised by the jury for its scale, complexity and contribution to positioning Portugal as a high value-added property investment destination. The award was collected by Francisco Sottomayor, CEO of Norfin. At a time when ESG continues to dominate the concerns of industry leaders, the jury distinguished the P3 Abrera project, by P3 Logistic Parks, as the Green Asset Initiative of the Year. At stake is the rehabilitation of a logistics complex in Catalonia which achieved BREEAM Outstanding certification and a 100% reduction in energy consumption; with the award being received by Javier Merida, Managing Director at Spain. The award for Social Impact Initiative of the Year went to CBRE for its "Bring it to Light" project, a health awareness campaign running in over 40 shopping centres across Spain and Portugal. The award was accepted on behalf of the company by Nuno Moura, Marketing & Brand Events - Property Management Director for Iberia, and Greg Crespo, Head of Marketing Retail - Property Management. CBRE added a second coronation this evening, also winning the award for Research Report of the Year with its Iberian Agribusiness report: an investment framework, detailing how exposure to land, crops, operations or integrated platforms influences risk, yield stability and operational complexity. The award was received by Miriam Goicoechea, Head of Research at CBRE Iberia. The Commercial Leasing of the Year award went to JLL for the lease of the Oriente Green Campus building in Lisbon, considered the largest office lease recorded in Portugal during the 2025 year - a transaction that reinforces the strength of the high-quality office segment, with properties that are well-located and aligned with new sustainability standards. Bernardo Vasconcelos, Head of Office Leasing at JLL Portugal, accepted the award on behalf of the company. In the Marketing Initiative of the Year category, the jury recognised L'Illa Diagonal for its "Reopening the Shopping Centre" initiative, an ambitious strategy developed following a €32 million refurbishment. The project culminated in a communications campaign and a local cultural celebration that generated significant commercial results and notable visibility across the city. The award was collected by Gerard Cutal, director of the L'Illa Diagonal shopping centre. Celebrating its forth edition, the awards promoted by Iberian Property again received around 50 applications, coming from a wide range of industry players - Asset Managers, Investment Funds, SOCIMIs, Insurance Companies, Developers, among others. With 6 nationalities represented, the projects submitted total over €2 billion in value - an impressive snapshot of 2025's real estate activity. The decision process is in the hands of an independent esteemed jury of 52 top professionals, senior representatives from both Spain and Portugal, whose integrity and dedication ensure the credibility of these awards. Each year, as a closing moment to this evening, Iberian Property presents a special recognition. This is not part of the Investment Awards, but a personal tribute to individuals who have made an outstanding contribution to the development of the real estate sector in Spain and Portugal, particularly in attracting international investment. The four individuals recognised are all well-known names in the sector. As CEOs of leading international real estate consultancies in Spain, they played a decisive role in professionalising the market, aligning it with international standards, and placing the country firmly on the radar of global investors. The 2026 Special recognition was awarded to Francis Pons, Stephen Newman, Benoît du Passage and Roger Cooke.
Cushman & wakefield hires tom maloney as chair of occupier advisory services. NYSE: CWK13.85-0.26 (-1.84%)2,016,438May 4, 2026 4:00 PMPricing delayed by 20 minutes View all news cushman & wakefield hires tom maloney as chair of occupier advisory services april 29, 2026 industry veteran joins in new key leadership role LOS ANGELES-(BUSINESS WIRE)- cushman & wakefield (NYSE: CWK) announced today that tom maloney has joined the firm as chair, occupier advisory services. In this senior leadership role, maloney will accelerate growth, elevate talent, and strengthen cushman & wakefield's occupier advisory services platform. Tom maloney "tom brings an exceptional track record and a proven ability to scale and grow a commercial real estate advisory and services business," said matt chatham, president, occupier advisory services. "Companies face shifting demands, and tom has built an impressive career in developing strategies that deliver consistent best practices and agile solutions to solve occupier's evolving challenges." "His leadership will be vital as we continue to deliver a world-class platform to serve clients," he continued. "Tom joining the team accelerates our momentum and reinforces cushman & wakefield's commitment to providing top-tier global advisory." Reporting directly to chatham, maloney will focus on enterprise-level strategy, business development, talent mentoring, recruiting, and direct executive support to a broad spectrum of clients. Maloney will serve as a catalyst for collaboration, a key figure shaping the next generation of top producers, and a visible ambassador for cushman & wakefield's occupier advisory services capabilities. "Organizations need clear, strategic guidance to align their real estate with their core business goals, requiring deep strategic thinking and creative solutions," said maloney. "I look forward to working with matt, the leadership team and the broader brokerage community to build on the firm's platform and deliver for clients across key markets in the U.S. and globally." Based in los angeles, maloney brings a strong national lens to the firm, and his leadership will extend globally, leveraging his experience to support client operations at scale. This broad reach allows him to connect local market insights with key enterprise goals. With more than 35 years of experience, maloney joins cushman & wakefield from JLL where he most recently served as executive vice chairman, working across the business to ensure client success, mentor emerging talent and recruit top talent across all business lines. Additionally, he served in several leadership roles including president of jll's tenant representation business, served on jll's brokerage operating committee, and led all JLL business lines in the southwest region. About cushman & wakefield cushman & wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, leasing, capital markets, and valuation and other. Built around the belief that better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com. Media Contact: savannah durban [email protected] source: cushman & wakefield multimedia files: * tom maloney download: download original 147 KB (675 x 675) download image: tom maloney as a original in JPG format. Opens in a new window download thumbnail 55 KB (200 x 200) download image: tom maloney as a thumbnail in JPG format. Opens in a new window download lowres 282 KB (480 x 480) download image: tom maloney as a lowres in JPG format. Opens in a new window download square 83 KB (250 x 250) download image: tom maloney as a square in JPG format. Opens in a new window * download: download original 123 KB (2166 x 739) download image: multimedia file for cushman & wakefield hires tom maloney as chair of occupier advisory services as a original in JPG format. Opens in a new window download thumbnail 4 KB (200 x 68) download image: multimedia file for cushman & wakefield hires tom maloney as chair of occupier advisory services as a thumbnail in JPG format. Opens in a new window download lowres 12 KB (480 x 164) download image: multimedia file for cushman & wakefield hires tom maloney as chair of occupier advisory services as a lowres in JPG format. Opens in a new window download square 6 KB (250 x 250) download image: multimedia file for cushman & wakefield hires tom maloney as chair of occupier advisory services as a square in JPG format. Opens in a new window view all news. As a global commercial real estate services leader with 52,000 professionals worldwide, we will never settle for the world that's been built, but relentlessly drive it forward for our clients, colleagues and communities. * About Us * Global Leadership * Diversity, Equity & Inclusion * Our History * Environmental, Social and Governance * Investor Relations External Link * Office Locations * Contact Us
Pi Data Centers to launch Mumbai facility, partners JLL for India expansion. Pi Data Centers will launch its first Mumbai facility by August 2026 and partner with JLL to support a 23 MW expansion, amid rising demand for AI-ready infrastructure across India. Kalyan Muppaneni, founder, chairman and chief executive officer of Pi Data Centers Pi Data Centers has announced the launch of the first phase of its 3 megawatt (MW) facility in central Mumbai and its partnership with JLL to support its planned 23 MW expansion of hyperscale, artificial intelligence (AI)-ready, colocation and cloud data centre capacity across India. The Mumbai facility is scheduled to go live in August 2026. JLL, a global commercial real estate services and investment management firm with $26.1 billion annual revenue, acted as the exclusive advisor on the lease transaction for Pi's first Mumbai facility. The new facility in Mumbai will complement Pi's existing 60 MW hyperscale capacity in Andhra Pradesh's Amaravati and another upcoming 3 MW facility in Telangana's Hyderabad, slated for October 2026. The Mumbai facility is purpose-built to meet next-generation digital demands, enhancing Pi's ability to serve enterprises, hyperscalers, and AI-driven businesses in key markets in India. With innovative infrastructure and future-ready design, the data centre is engineered to deliver high availability, scalability, and operational resilience, the company said. Kalyan Muppaneni, founder, chairman and chief executive officer of Pi Data Centers, said, "This capacity addition, alongside our existing 60 MW infrastructure in Amaravati and another upcoming 3 MW data centre in Hyderabad in October 2026, enables us to deliver seamless, high-performance digital infrastructure across key regions." Muppaneni further added that the company's presence across Mumbai, Amaravati, and Hyderabad allows it to uniquely combine low-latency access with large-scale capacity. "This dual advantage positions Pi as the preferred partner for enterprises and hyperscalers building resilient, AI-ready digital infrastructure in India." Rachit Mohan, managing director, data centre leasing, APAC, JLL, said, "India is emerging as a global data centre hub, backed by cost competitiveness, adequate energy supply and stable governance. This transaction represents our deep understanding of what next-generation digital infrastructure demands: strategic location selection, future-ready scalability, and optimised efficiency designed specifically for the sophisticated needs of hyperscalers and enterprises." Mohan noted that India's data centre industry has expanded at a 24 per cent compound annual growth rate (CAGR) since 2020, with annual absorption nearly doubling over five years. Strong demand from hyperscalers, banking, financial services, and insurance (BFSI), e-commerce, media, and technology sectors has driven this growth. AI workloads, digitalisation and cloud services are expected to accelerate the momentum further. According to JLL, 100 GW of new data centres will be added between 2026 and 2030, doubling global capacity. The global data centre sector will expand at a 14 per cent CAGR through 2030, which will require energy innovations to alleviate grid constraints. Hyperscalers will remain a key driver of sector growth, executing a dual strategy of leasing and self-building. A recent report by Vestian, an occupier-focused workplace solutions firm, predicts that India's data centre market will more than double to $22 billion by 2030 from about $10 billion in 2025, driven by rising cloud adoption, AI workloads, and rapid growth in digital consumption. Investment momentum in the sector also remains strong. Between 2020 and 2024, India's data centre industry attracted about $13-15 billion in investments, with foreign institutional investors accounting for nearly 80 per cent of total inflows. Announced investments of $60-70 billion over the next five years underscore continued interest from hyperscale operators and joint-venture platforms.
AI elevates CRE valuation: Blackstone leverages tech for strategic acquisitions. April 9, 2026 Majid Radaei, RadCRE The ascendance of AI in commercial real estate valuation. The commercial real estate (CRE) industry is experiencing a profound transformation driven by artificial intelligence (AI) and machine learning (ML), particularly in the areas of property valuation and predictive analytics. Gone are the days when traditional discounted cash flow (DCF) models, while foundational, served as the sole bedrock for investment decisions. Today, sophisticated algorithms analyze vast datasets, including economic indicators, demographic shifts, transactional histories, social sentiment, and even satellite imagery, to generate highly accurate valuations and forecast market trends with unprecedented precision. This technological leap provides a significant competitive edge to firms that embrace it. Blackstone, JLL, and the data advantage. Leading institutional players are at the forefront of this adoption. Blackstone, known for its strategic and data-driven investment approach, has reportedly invested significantly in its proprietary data science capabilities to refine acquisition strategies across its multi-trillion-dollar portfolio. While specific details remain confidential, industry reports from sources like Bloomberg and The Wall Street Journal have highlighted Blackstone's use of advanced analytics to identify undervalued assets and anticipate shifts in tenant demand across various regions, particularly within sectors like multifamily and hospitality where micro-market dynamics are critical. Similarly, major brokerage houses like JLL and CBRE have launched dedicated AI-powered platforms, offering clients enhanced market intelligence and predictive modeling. JLL Spark, their global venture fund, consistently invests in PropTech firms specializing in AI solutions, aiming to integrate these capabilities across their appraisal, brokerage, and advisory services. Predictive analytics shaping investment thesis. The capabilities extend beyond mere valuation. Predictive analytics, powered by AI, are now formulating investment theses by identifying emerging submarkets, foreseeing rental growth trajectories, and even anticipating potential distress in assets or portfolios. For instance, Green Street Advisors, a prominent independent research and advisory firm, utilizes proprietary algorithms to offer granular cap rate trend predictions and submarket performance forecasts that consider hundreds of variables often missed by manual analysis. This enables investors to proactively adjust strategies, mitigating risks and capitalizing on nascent opportunities. The ability to model various economic scenarios at speed, discerning optimal hold periods or disposition timing, is becoming an indispensable tool for maximizing returns. Challenges and the path forward. Despite the immense potential, challenges persist. Data quality and availability remain critical; 'garbage in, garbage out' holds true for AI models. Furthermore, the 'black box' nature of some advanced algorithms can sometimes make interpretability difficult for traditional CRE professionals. However, as AI tools become more transparent and explainable, and as industry-specific datasets grow richer and more standardized, their integration into daily CRE operations will only deepen. The evolution of computational power and specialized machine learning models specifically designed for geospatial and real estate data will continue to propel this revolution. RadCRE perspective. "The chatter around AI in CRE is finally translating into tangible results, and it's fundamentally reshaping how we approach due diligence and capital deployment," notes Majid Radaei, Founder of RAD Commercial Realty. "We're seeing institutional clients and savvy private investors move beyond basic analytics. For instance, when we underwrite a hotel acquisition, our RadCRE.ai platform isn't just crunching historical RevPAR; it's integrating real-time flight data, local event schedules, social media sentiment for specific brands, and even competitor pricing intelligence through AI. This allows us to predict demand fluctuations and potential ADR growth with a level of granularity that legacy methods simply couldn't touch. The true value of AI isn't just speed; it's the ability to uncover hidden correlations and risks in complex datasets that even the most experienced analysts might overlook. This is critical in today's environment, where a basis point shift in a SOFR-indexed loan (currently around 4.31%) can significantly impact a deal's viability, and precise asset valuation becomes paramount to secure competitive bridge financing at SOFR + 300-600 bps or higher leverage agency debt." Conclusion. The integration of AI into CRE valuation and predictive analytics is no longer a futuristic concept but a present-day reality driving efficiency, accuracy, and strategic advantage. As firms continue to invest in these capabilities, the commercial real estate landscape will become increasingly data-driven, rewarding those who harness the power of intelligent automation to navigate complex markets and unlock value. Sources: Bloomberg, Wall Street Journal, JLL Spark, Green Street Advisors, CoStar Group Evaluate your CRE deal with AI. Get instant property valuations, sell-vs-refinance analysis, and market comps powered by its AI Deal Evaluation Platform - free for all asset classes.