INACTIVE
Full-Time
Data Coordinator
Field Support
Posted on 4/3/2024
Ambulatory cardiac monitoring with wearable biosensors
Data & Analytics
Compensation Overview
$38,300 - $53,100Annually
+ Paid Parental Leave + Paid Holidays + Travel Assistance
Junior, Mid
San Francisco, CA, USA + 2 more
Required Skills
Sales
Communications
Salesforce
Customer Service
Data Analysis
Requirements
- Minimum 2 years of experience in a high volume customer care or sales operational support environment with a focus on data entry and analysis
- Knowledge of iRhythm and internal Customer Service is a plus
- Highly organized and detail oriented
- Data driven with strong experience in data entry
- Hands on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software
- Skilled at offering both verbal and written communication
- Strong ability to multi-task in fast paced environment
- Strong background and passion for customer care
- Demonstrated capability in problem solving / information and data analysis
- Exceptionally collaborative, flexible and adaptive when working with customers and various teams within iRhythm
- Bachelor’s degree or relevant experience in healthcare field or data entry preferred
Responsibilities
- Act as the data entry partner for the Field Support Team
- Collect data from Field Support Team
- Accurately and efficiently enter valuable customer information into proprietary applications and SalesForce
- Compile, verify accuracy and sort data to prepare for entry; develop and pull reporting
- Monitor and work queues and tickets to completion
- Review data for deficiencies or errors by cross referencing between systems, and then correct any incompatibilities if possible
- Review account metric reports and provide data insights to Field Support Representatives, Sales Team and/or customers per the direction of the Sr. Manager
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Identify processes in need of improvement and recommend enhancements or changes to those processes
- Use appropriate judgement in the upward communication regarding department
- Adhere to corporate policy and HIPAA standards in handling patient data
The Zio service by iRhythm Technologies provides a next-generation ambulatory cardiac monitoring solution with single-use monitors, offering continuous and accurate data for up to 14 days. The technology utilizes wearable biosensors, cloud-based data analytics, and proprietary algorithms to distill data from millions of heartbeats into clinically actionable information.
Company Stage
IPO
Total Funding
$1.2B
Headquarters
San Francisco, California
Founded
2006
Growth & Insights
Headcount
6 month growth
↑ 6%1 year growth
↑ 18%2 year growth
↑ 40%INACTIVE