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Full-Time

Lead Customer Collections Specialist

Posted on 6/24/2024

Nexamp

Nexamp

501-1,000 employees

Deploys and operates solar energy solutions

Energy

Compensation Overview

$60k - $75kAnnually

+ 401(k) employer-match + Health Insurance + Dental Insurance + Vision Insurance

Senior

Washington, DC, USA

Category
Financial Analysis
Financial Controller
Management Accounting
Accounting
Required Skills
Salesforce
Customer Service
Requirements
  • 4+ years of professional experience in Collections or a related customer support role, with 1+ years of leadership experience.
  • Proven Track record of leadership and improving processes.
  • Communication and interpersonal skills to effectively lead a team and interact with a diverse client base
  • High proficiency in using CRM/ERP systems, preferably Salesforce and Dialpad.
  • Familiarity with QA and giving feedback.
  • Ability to thrive in a dynamic and changing environment and able to instill motivation and confidence in others.
  • Advanced problem-solving skills and the ability to manage complex situations.
Responsibilities
  • Lead the team to execute all activities related to Collections.
  • Develop strategies to enhance the efficiency and effectiveness of collections processes while maintaining high levels of customer satisfaction.
  • Mentor team members, provide training and support to enhance skills and drive team performance in alignment with company goals.
  • Conduct regular review and analysis of team performance, implementing improvements and innovations in collection tactics and strategies.
  • Manage escalated collection issues, interfacing with both customers and internal teams to facilitate solutions.
  • Ensure compliance with all regulatory collections practices and maintain high standards.
  • Collaborate with other departments to streamline collection processes and integrate customer service excellence across platforms and interfaces.
  • Work with 3rd party agency to collect on large commercial balances.
  • Foster a positive team environment that encourages collaboration, innovation, and community.

Nexamp is an ideal workplace for those passionate about sustainable energy, as it specializes in comprehensive solar energy solutions—spanning project development to operations. The company plays a significant role in simplifying solar energy deployment and making it financially viable for clients, showcasing its leadership in the renewable energy sector. This focus on complete lifecycle management of solar projects offers employees a unique opportunity to engage with all aspects of the industry, ensuring diverse and impactful work experiences.

Company Stage

Series B

Total Funding

$1.7B

Headquarters

Boston, Massachusetts

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

29%