Summary

This role supports Stores, Maintenance Techs, Vendors, and Contractors via telephone, e-mail, and ticketing systems. Requests can include part orders, logging cases to the Help Desk, creating Maintenance work orders, dispatching contractors, fuel spill reports, and many other miscellaneous responsibilities. Additionally, this role is responsible for managing all incoming environmental ATG alarms to diagnose, attempt remote troubleshooting and/or escalating to the appropriate teams. Maintenance support is a 24/7/365 team.

Responsibilities

• Manage incoming Maintenance related calls in a Contact Center environment.
• Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.
• Create work orders for maintenance technicians, managers, and store personnel.
• Log relevant cases and tech support to the Help Desk
• Dispatches car wash and safe work orders to appropriate vendors.
• Responds to emails from other departments and outside contractors and vendors.
• Investigates store fuel tank issues and clears alarms by running tank line tests.
• Provides support to other departments within Speedway for maintenance related issues.
• Completes other duties, including special projects, as assigned by Supervisor.
• Possibility of working evening, nights, weekends, and holidays (via a set schedule)

Requirements

• High school diploma or GED

• Experience with Word, Excel, and other MS Office suite applications
• Excellent communication skills and the ability to research and resolve issues  
• Solid understanding of basic computer functions
• Ability to multi-task
• Ability to conduct and complete Company business in a professional and ethical manner

At times temporary mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.