Full-Time
Service Desk Technician
NinjaOne
1,001-5,000 employees
RMM, endpoint, MDM IT management platform
No salary listed
No H1B Sponsorship
Austin, TX, USA
Hybrid
Hybrid remote; onsite in Austin, TX as required.
 Software Engineering (1) |
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- High school diploma or equivalent; coursework or certification in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate.
- 1–3 years of IT support experience, including internships, help desk roles, or relevant academic/lab work.
- Eagerness to learn IT tools, processes, and best practices in a fast-paced environment.
- Passion for helping others leverage technology to excel at their role.
- Knowledge with Windows or macOS troubleshooting.
- Knowledge of device software security best practices.
- Basic understanding of hardware functionality and troubleshooting methodology.
- Working knowledge of Microsoft Office 365 suite.
- Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ServiceNow.
- Comfortable communicating clearly and professionally in writing, over the phone, and face-to-face.
- Organized, detail-oriented, and able to manage multiple open tickets while maintaining consistent communication.
- Experience with remote support tools e.g., NinjaOne, Intune, TeamViewer, or similar is nice to have.
- Awareness of basic IT security practices account hygiene, phishing awareness, device compliance is nice to have.
- Understanding fundamental networking concepts DNS, DHCP, VPN, and Wi-Fi troubleshooting is nice to have.
- Monitor and respond to incoming IT support tickets, chats, and walk-ups, ensuring requests are logged accurately and acknowledged promptly.
- Perform initial triage of incidents and service requests, gathering key details and applying documented troubleshooting steps before escalating when needed.
- Resolve common end-user issues including password resets, account unlocks, hardware setup, software installation, and connectivity problems.
- Follow established standard operating procedure and knowledge base articles to deliver consistent, high-quality support across the organization.
- Document troubleshooting steps and resolution details clearly in FreshService to support team knowledge and reporting.
- Assist with onboarding and offboarding tasks such as provisioning accounts, configuring devices, and collecting equipment.
- Escalate complex or unresolved issues to Tier 2 technicians with well-documented handoff notes.
- Other duties as needed.
- Experience with remote support tools e.g., NinjaOne, Intune, TeamViewer, or similar is nice to have.
- Awareness of basic IT security practices account hygiene, phishing awareness, device compliance is nice to have.
- Understanding fundamental networking concepts DNS, DHCP, VPN, and Wi-Fi troubleshooting is nice to have.
NinjaOne provides a cloud-based IT management platform for IT teams and MSPs, combining RMM, endpoint management, and MDM in a single SaaS solution. Users monitor devices, automate tasks, push patches, remotely access endpoints, and back up data from a centralized dashboard. The platform’s unified approach differentiates it by covering multiple IT management needs in one system, simplifying administration for teams serving many clients. The goal is to streamline IT operations, improve service delivery, and strengthen security across diverse environments.
Company Size
1,001-5,000
Company Stage
Private
Total Funding
$1.2B
Headquarters
Austin, Texas
Founded
2013
Your Connections
People at NinjaOne who can refer or advise you
Simplify's Take
What believers are saying
- Healthcare expansion added nearly 1,000 customers and grew ARR almost 70% year-over-year.
- Native ITAM creates cross-sell into asset, warranty, license, and compliance workflows.[6]
- Dropsuite extends NinjaOne into SaaS backup and recovery for MSP resilience sales.[1]
What critics are saying
- Microsoft bundling in E5 and M365 compresses pricing and procurement leverage.
- Security-suite vendors like Bitdefender and CrowdStrike erode NinjaOne's standalone RMM positioning.
- Autonomous patching or remote-access failures would damage trust and freeze enterprise sales.
What makes NinjaOne unique
- Unified IT operations platform spans RMM, endpoint, MDM, backup, and ticketing.[1][2]
- Cloud-native console centralizes control across Windows, macOS, Linux, servers, and IoT.[1][6]
- Human-centered AI and autonomous patching emphasize continuous remediation over periodic scans.[2]
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↑ 1%2 year growth
↑ 0%NinjaOne has launched NinjaOne Vulnerability Management, an AI-driven solution that enables IT teams to identify, prioritise and remediate vulnerabilities in real time without relying on periodic security scans. Built into the NinjaOne platform, the solution combines real-time vulnerability assessment, patch confidence scoring and remediation workflows. The product provides continuous, AI-powered vulnerability visibility without scheduled scans, even when devices are offline. It connects vulnerability detection directly to autonomous patching workflows and operates server-side using existing device telemetry, eliminating performance impact on endpoints. The solution automatically captures vulnerability and remediation data to meet regulatory requirements. NinjaOne serves over 35,000 customers across 140-plus countries with its unified IT operations platform, maintaining a 98% customer satisfaction score for more than five years.
NinjaOne, an IT operations platform provider, has added nearly 1,000 healthcare customers over the past year and reported nearly 70% year-over-year growth in healthcare-related annual recurring revenue. The company announced the milestone at HIMSS 2026 in Austin. The NinjaOne Unified IT Operations Platform combines endpoint management, autonomous patching, backup and secure remote access in a single console. Healthcare organisations are adopting the platform to manage expanding device footprints whilst addressing cybersecurity threats and compliance requirements. Healthcare IT teams use NinjaOne to manage connected devices across hospitals, clinics and care networks, from workstations and tablets to servers and mobile devices. The platform's automation capabilities help reduce manual tasks whilst maintaining HIPAA compliance and minimising disruption to patient care.
NinjaOne has launched IT Asset Management (ITAM), a new solution providing complete visibility and control across IT environments by unifying endpoint and asset management. Built natively into the NinjaOne platform, ITAM helps organisations extend asset lifecycles, reduce costs, strengthen security, and improve compliance. The solution addresses challenges as over 90% of organisations manage software assets and over 80% manage cloud assets, containers, and virtual machines, according to IDC. NinjaOne ITAM provides real-time asset data synchronisation, automates warranty tracking and licence management, identifies unmanaged devices, and simplifies compliance documentation. The platform serves more than 35,000 customers across 140 countries and maintains a 98% customer satisfaction score over five years.
NinjaOne secures $500 million funding, achieving a $5 billion valuation to advance automated endpoint management and support Dropsuite acquisition.
NinjaOne has secured a valuation of $5 billion and additional Series-C funding of $500 million, led by ICONIQ Growth and CapitalG. The funding aims to drive platform innovation, global expansion, and customer success. It will support autonomous endpoint management, patch management, and the acquisition of SaaS-backup provider Dropsuite for $262 million. NinjaOne remains founder-led, with over 24,000 customers, including Nvidia and Porsche.