Servicenow Administrator

G2IT is seeking a ServiceNow Certified System Administrator (CSA) to support client facing ServiceNow support for ITSM and a ServiceDesk supporting over 17 applications utilized by the Surface Deployment and Distribution Command (SDDC). The CSA will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully operated and maintained.  As a CSA, you will be a key person on the strategic vision for the G2IT ServiceNow business supporting the entire company.

Support a Program Management Office (PMO) to assist in managing and coordinating major, parallel IT initiatives

• Work as a part of a business support team to evaluate standards / governance, business requirements, and schedules of multiple client projects and applications
• Assess technical and functional requirements and manage administration and maintenance schedules
• Provide seamless coordination across software supporting client business functions and projects
• Perform day-to-day administration of the platform.
• Maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution.
• Ensure technical and programmatic baselines of ongoing client initiatives are consistent across all program support efforts, anticipate system interface requirements, assess and monitor risks, and enforce configuration control processes
• Provide input and analysis on technical design of a physical and/or logical nature as well as making technical recommendations of system implementations
• Experience in the management, planning, control or finance of IT programs that support the transportation industry
• Demonstrated analytical, written, and oral communication skills
• Functional expertise in at least one, preferably multiple of the following areas:
  • IT Service Management, IT Software Asset Management, IT Hardware Asset Management, Configuration Management, Risk Management, Interface Management, and/or Integration Management. Expertise in applying IT Lifecycle methodologies required
• Background/knowledge of standards-based (ITIL, HDI, PMI, CMMI) process improvement.

Requires:

• Bachelor of Science degree.
• Must be a US Citizen.
• Must be a ServiceNow Certified System Administrator (CSA) with experience in IT Service Management (ITSM).
• Formal Agile training required.
• IAT Level II CSWF Certification
• ITILv3 or ITILv4 foundations certificate.
• Secret clearance, at a minimum.
• 5+ years; ServiceNow technical experience, with 2+ demonstrated as a Systems Administrator in a Large (10,000+) end-user environment.
• Must maintain all certifications required to keep the CSA active.
• Deep functional and technical knowledge of the ServiceNow configuration and implementation