As a Product Design Lead, you’ll strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. You will work on highly collaborative teams to solve complex challenges and create intuitive experiences. 

You will be responsible for creating intuitive user experiences at Flashpoint. The ideal candidate is a creative, passionate, pragmatic thinker that can identify opportunities to help teams solve problems and analyze customer behaviors to create innovative experiences. Ideal candidates will have experience in a diverse set of UX techniques. This professional will also play a pivotal role in ensuring that Design has a seat at the table throughout the product life cycle of cross-functional teams. The Lead Designer will work in tandem with stakeholders, engineers, and product managers to conduct research activities and be a user advocate to help teams make sound decisions. 

Trusted by governments, commercial enterprises, and educational institutions worldwide, Flashpoint helps organizations protect their most critical assets, infrastructure, and stakeholders from security risks such as cyber threats, ransomware, fraud, physical threats, and more. Leading security practitioners—including physical and corporate security, cyber threat intelligence (CTI), vulnerability management, and vendor risk management teams—rely on the Flashpoint Intelligence Platform, comprising open source (OSINT) and closed intelligence, to proactively identify and mitigate risk and stay ahead of the evolving threat landscape. Learn more at www.flashpoint.io. 

We have a role for you if

• You have partnered with a variety of teams to concept and implement compelling UX experiences that are cohesive, inclusive, and impactful
• You can plan and lead UX activities to support strategic transformation initiatives as well as iterative improvements
• You have leveraged design thinking to understand customer needs and evolve the customer experience
• You are able to develop an in-depth understanding of customer experience using quantitative and qualitative insights
• You have planned and led co-creation workshops with internal stakeholders to identify opportunities and design new experiences
• You have set an example for the UX design approach used across design, managers, customer success, and other key partners and delivery teams
• You can communicate vision and concepts clearly and persuasively for a variety of audiences, including executive-level
• You have made recommendations to conduct planning, competitive analyses, and strategy; research and recommend new offerings and solutions based on business cases, roadmaps, and budgets.
• You explore new design patterns and practices, enhancing methodological toolkits to enhance and improve the customer experience. 
• You optimize digital experiences using UX best practices, trends, conversion metrics, testing and design patterns, and the delivery of digital assets.
• You have created prototypes and wireframes to convey complex flows or ideas
• You have managed multiple projects simultaneously and supported the team’s UX backlog
• You have coached and guided other Product Designers and evolved the product design process to create high-quality designs informed by data, usability and design principles, and the best practices.

What you will achieve

• Within 30 days
  • You will have created an open and trusted dialog with the pod that they are embedded in
  • You will have opened lines of communication with key stakeholders to learn their goals, outcomes, and metrics of success (a stakeholder map is an optional output)
  • You will have absorbed the institutional knowledge. Becoming familiar with the jargon and documentation inside the company will be important, so you have a shared language with your team.
• Within 60 days 
  • You will have facilitated a design thinking workshop to identify the main pain points for their respective customer journey segment
  • You will have mapped out the current product experience to familiarize yourself with the current UX
  • You will have a basic understanding of the Flashpoint business model so that your designs can help shape it in the future
• By 90 days
  • You have become fluent in the company systems. Having dove into the design system, Confluence, and Figma to better understand the information, data, files, and formats
  • You will have run a design critique within the UX team to gather feedback on work and/or ideas

To be successful in this role, you will need

• Experience working with engineering and product teams to drive design thinking and lean/agile best practices and tools.
• Demonstrated experience in hypothesis-driven, continuous learning and experience evolving the design and discovery process of modern product development with qualitative and quantitative research insights.
• Proven ability to work in cross-functional teams to foster healthy and high-performing teams based on technical feasibility, business viability, and customer desirability. 
• Experience in presenting to senior leadership.
• Technical knowledge of User Testing, Figma, Fullstory, Gmail, Slack, Jira, and Confluence

 Base Pay Range: $107,500/yr. - $150,000/yr

Why Flashpoint is a Great Place to Work:

• Diversity.  Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.
• Culture and Belonging.  Our company’s culture isn’t something you join, it’s something you build and shape, and each person’s unique backgrounds and experiences contribute to who Flashpoint is and will become.  You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more. 
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.  That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.
• A Great Place to Work. Literally. According to the 99% of employees surveyed, Flashpoint earned designation as a Great Place to Work-Certified™ Company for 2021. 100% of employees agree that new hires are made to feel welcome and appreciated. If you are interested in learning more, please check out our Certified Profile.