Solutions Engineer

Solution Engineer / Senior Solution Engineer - Python

Location: Bengaluru, Karnataka (Hybrid)

Experience: 4–8 years

Role Overview

As a Solution Engineer / Senior Solution Engineer, you are a hands-on software engineer who contributes directly to customer-facing solutions built on JazzX’s AGI platform.

You will work as part of a delivery pod, partnering closely with Staff and Senior engineers to design, build, and deploy production-grade systems for enterprise customers. This role is ideal for engineers who enjoy solving real-world problems, working with customers, and applying GenAI capabilities in practical, production environments.

This is a delivery-focused role that blends strong software engineering fundamentals with applied AI and customer collaboration.

You will:

• Contribute to the design and implementation of customer-facing solutions.
• Build and enhance backend services, integrations, and workflows using JazzX’s platform.
• Apply GenAI and LLM-based capabilities as part of reliable, scalable systems.
• Work closely with customer teams under the guidance of senior technical leads.
• Participate in troubleshooting, debugging, and improving deployed systems.
• Learn and grow toward broader technical ownership and leadership.

Key Responsibilities

Hands-On Software Engineering

• Write and maintain production-quality code across backend services, APIs, and orchestration layers.
• Implement integrations with multiple third-party systems using RESTful APIs and service interfaces.
• Contribute to system design discussions and follow established architectural patterns.
• Ensure features meet quality standards for reliability, performance, and maintainability.

Applied GenAI & Agentic Systems

• Implement LLM-powered features such as agent workflows, reasoning steps, and tool interactions.
• Work with prompts, tool interfaces, and control logic to support agentic behavior.
• Help evaluate agent behavior using real-world signals such as correctness, latency, and cost.
• Collaborate with senior engineers to adopt and extend GenAI frameworks and patterns.

Customer Delivery & Collaboration

• Support technical execution for customer POCs, pilots, and production deployments.
• Work with customer engineering and IT teams to integrate JazzX into existing systems.
• Assist in diagnosing and resolving integration, data, and system issues.
• Communicate clearly with internal and external stakeholders on technical progress and issues.

Qualifications

Must-Have

• 4–8 years of professional software engineering experience building and supporting production systems.
• Strong proficiency in Python (or Java / Go) with experience writing clean, maintainable code.
• Experience building backend services, APIs, and system integrations.
• Exposure to GenAI or LLM-based systems in practical applications (e.g., agent workflows, LLM-backed services, RAG-style solutions).
• Experience working on customer-facing or delivery-oriented engineering projects.
• Solid understanding of software quality, testing, and operational best practices.
• Good communication skills and ability to collaborate across engineering, product, and customer teams.
• Willingness to travel up to 20% for customer engagements, as needed.

Nice-to-Have

• Experience working in regulated or policy-heavy domains (e.g., finance, lending, healthcare).
• Familiarity with vector databases, semantic search, or knowledge retrieval systems.
• Exposure to agent frameworks or orchestration tools (e.g., LangChain, LlamaIndex, AutoGen).
• Experience working in a startup or fast-moving product environment.

Attributes We Value

• Hands-On Mindset: You enjoy building, debugging, and improving real systems.
• Engineering Discipline: You care about code quality, reliability, and maintainability.
• Customer Awareness: You understand that real-world constraints shape good solutions.
• Ownership Mentality: You take responsibility for your work and follow through.
• Growth Orientation: You are eager to learn, take feedback, and grow into broader responsibility.