Full-Time

Software Application Support Engineer

Retail Engineering

Posted on 12/11/2024

Apple

Apple

10,001+ employees

Designs and sells consumer electronics and software

VR & AR
Consumer Software
Fintech
Consumer Goods

Compensation Overview

$143.1k - $214.5kAnnually

+ Bonus + Commission

Mid, Senior

Sunnyvale, CA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Java
Scala

You match the following Apple's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3 years of software engineering experience in a large-scale environment
  • Experience focused on Application Support Engineering
  • BS degree or higher in CS or related field
  • Coding knowledge in Java, Scala, frameworks related to Java
  • Skills and experience in monitoring, alerting, fault analysis, and automation
Responsibilities
  • Take an active role in the definition and evolution of standard practices and procedures
  • Partner with engineering teams to prioritize and fix production defects
  • Work non-standard hours to support teams with ongoing incident mitigation
  • Share on-call rotation with other team members to support apps and services in scope
  • Take knowledge transition from engineering teams for changes being rolled out in production
  • Assess the need for production monitoring and alert setup
  • Triage and prioritize incidents based on impact, devise and implement mitigation steps to unblock the business
  • Conduct RCA, log defects and partner with engineering team for prioritization
  • Automation, maintain support documentation and debug complex production issues
Desired Qualifications
  • 5+ years of software engineering experience in a large-scale environment, of which at least 3 years focused on Application Support Engineering
  • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
  • Analytical thinker who thrives on data collection, analysis, and strategic decision-making based on quantitative results
  • Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions
  • Experience in RCA of technical issues
  • Strong teammate who furthers collaboration; Excellent interpersonal skills
  • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
  • Good knowledge of RDBMS, PL/SQL and noSql
  • Good knowledge of Unix Shell Scripting

Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for a smooth transition between hardware and software. Additionally, Apple has expanded into financial services with products like the Apple Card, which offers cash back on purchases, and a trade-in program that encourages recycling and upgrading. The company's goal is to maintain its leadership in the technology market by continuously innovating and enhancing user experiences, particularly in areas like spatial computing.

Company Size

10,001+

Company Stage

IPO

Total Funding

$619.1K

Headquarters

Cupertino, California

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Collaboration with Alibaba and Baidu enhances market presence in China.
  • Foldable iPhone development captures a new smartphone market segment.
  • iOS 18.3 update strengthens competitive edge and customer retention.

What critics are saying

  • Partnerships in China may expose Apple to geopolitical tensions.
  • Foldable iPhone faces challenges in durability and consumer acceptance.
  • Entry into robotics could stretch Apple's resources and focus.

What makes Apple unique

  • Apple's integrated hardware and software create a seamless user experience.
  • The company is pioneering spatial computing with advanced technologies.
  • Apple's trade-in program supports sustainability and customer loyalty.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Performance Bonus

Relocation Assistance

Employee Stock Purchase Plan

Company News

MarketBeat
Feb 15th, 2025
Discipline Wealth Solutions LLC Makes New Investment in Apple Inc. (NASDAQ:AAPL)

Discipline Wealth Solutions LLC makes new investment in Apple Inc. (NASDAQ:AAPL).

Android Headlines
Feb 14th, 2025
Apple's first foldable iPhone might be smaller than you'd expect

Ultimate Summary: Apple is working on a foldable with similar screen sizes to the original Pixel Fold.

Mini Pip
Feb 14th, 2025
Apple to Launch iPhone AI Features in China by Mid-2025, Partnering with Local Tech Giants

Apple is working with Chinese internet giants Alibaba and Baidu to integrate its proprietary AI technology into iPhones sold in China.

Oinegro
Feb 14th, 2025
Revolutionary iPhone Update! What iOS 18.3 Brings to the Table?

The tech world is abuzz with anticipation as Apple announces iOS 18.3, set to redefine smartphone technology standards.

iDrop News
Feb 14th, 2025
This Rare Steve Jobs Business Card Could Be Yours for Only $82,500

That year would have been when John Sculley joined Apple, taking over from Mike Markkula, who served as CEO from 1981 to 1983.

INACTIVE