Test Coordinator

PRIMARY RESPONSIBILITIES

** This position is not remote, it is located in San Antonio, TX **

• Split clinical and administrative duties:
  • Patient communications, including draw and timing requirements.
  • Administrative duties, such as accessing patient information and reports in Electronic Medical Record (EMR), scheduling patients, aligning available blood draw times to clinic requirements, etc.
  • Work from home time to be noted on timecard, submitted weekly
• Requires tracking and data entry for each draw completed, including billing information when applicable.
• Verifies test requisitions by comparing information with EMR information, bringing discrepancies to the attention of unit personnel and/or resolving missing information fields.
• Verifies patient by reading and securing patient identification.
• Obtains blood specimens by performing venipunctures.
• Maintains specimen integrity by using aseptic technique, following department procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log, identifies and reports needed changes to process.
• Maintains safe, secure, and healthy work environment by following CAP CLIA standards and procedures, following with compliance and/or legal regulations.
• Work with assigned field team and internal channels to maintain & support existing customers.
• Successfully drive completion and efficiency rates set by the business unit.
• Articulate product and program specifics to the Natera patient community and interested parties.
• Identifies, nurtures and grows patient relationships to influence, schedule, and renew ongoing Natera testing.
• Makes required outbound calls as set by the business needs.  
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; refers unresolved orders back to the originator for further clarification; notifies clinic contact/supervisor of unresolved orders.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations.
• Enhances phlebotomy department reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to patient experience.
• Position works with PHI on a regular basis in paper and/or electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Manages logistical requirements/printing of patient reports for associated clinic.
• Manages general billing questions/triaging for resolution with patients.
• Scheduling pick-ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 2 years of phlebotomy experience, oncology experience required
• BS/BA degree (preferred)
• High School Diploma (or equivalent) required
• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting while wearing scrubs, following safe clinical practices for every blood draw
• Support dedicated “work from home” time for patient scheduling and communications
• Clinic on-site work schedule to be defined per clinic requirements.