Team Support Specialist
Kansas City, MO / Hybrid
Confirmed live in the last 24 hours
FreedomCare

501-1,000 employees

Medicaid-funded family caregiving with pay
Company Overview
FreedomCare stands out in the home care industry by leveraging a Medicaid-funded program that uniquely empowers individuals to nominate a familiar caregiver, fostering a personalized and trust-based care environment. This approach not only addresses the emotional well-being of clients by keeping them within their comfort zone but also mitigates common industry challenges such as high caregiver turnover and frequent hospitalizations. Additionally, the company's instant pay feature for caregivers underscores its commitment to a supportive and responsive work infrastructure, enhancing job satisfaction and financial stability for those in caregiving roles.
Social Impact

Company Stage

Pre-seed

Total Funding

$75K

Founded

2016

Headquarters

North New Hyde Park, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Support
Requirements
  • Proven exceptional Customer Service
  • 2 years of previous experience in a similar position preferred
  • Motivation to meet and/or exceed case management targets or metrics
  • Excellent written, and verbal skills
  • Proficient computer, phone knowledge
  • Bilingual in Spanish, or other languages desired
  • Adept at multitasking, excellent communication (written and verbal) and organization skills
  • Ability to problem solve, conduct compliance reviews
  • Adhere to evolving changes within the department
Responsibilities
  • Work closely with the Team Lead to tackle daily duties/responsibilities
  • Conduct reviews with active clients
  • Complete verification of employment forms for caregivers
  • Review data for errors and correct information
  • Conduct Start-of-Care calls with consumers and caregivers
  • Other duties as assigned by leadership