Site Reliability Engineering Manager

The Role:  

As an engineering organization, we pride ourselves on engineering as a creative activity. Engineering managers enable engineers to do their best work by maintaining a culture and environment where engineers can achieve autonomy, mastery, and purpose. The Manager, Site Reliability Engineering will lead Forge’s SRE team responsible for keeping Forge systems highly available for customers, while partnering closely with Platform, Engineering, Security, Compliance, and Product teams to improve reliability, observability, incident response, and operational maturity. This is an opportunity for a hands-on technical leader who can coach engineers, improve production operations, and help Forge build and run secure, scalable, and highly reliable products.

Responsibilities: 

• Manage Forge’s Site Reliability Engineering team responsible for keeping Forge systems highly available for customers.

• Drive strong incident management practices in partnership with engineering teams, including response, mitigation, follow-up, and post-incident learning.

• Build, improve, and manage observability infrastructure in partnership with Platform Engineering, including monitoring, alerting, dashboards, and operational metrics.
• Improve monitoring coverage and alert quality to reduce noise, shorten time to detect, and support faster response and mitigation.
• Champion reliability best practices across engineering, including service ownership, operational readiness, disaster recovery, and production support standards.
• Contribute to technical design, architecture, automation, infrastructure, and overall team delivery.

• Collaborate with engineering teams to troubleshoot production issues, identify recurring problems, and improve system reliability.

  • Hire, coach, mentor, and manage performance for SRE team members while supporting career development and team health.
  • Partner with Security, Compliance, and Risk partners to ensure reliability and infrastructure practices meet the needs of a regulated business.

Qualifications:

• 5+ years of experience leading a Site Reliability Engineering, DevOps, Cloud Operations, or similar reliability-focused function.
• 10+ years of total software engineering, infrastructure, platform, cloud, or production operations experience.
• Bachelor’s degree in Computer Science, Engineering, or a closely related field, or equivalent practical experience.
• Experience building, operating, and maintaining large-scale cloud infrastructure and distributed systems.
• Hands-on experience with observability, monitoring, alerting, incident response, troubleshooting, and production support.
• Experience with CI/CD, infrastructure automation, cloud platforms, and operational tooling.
• Strong technical judgment, communication skills, and ability to influence across engineering and non-engineering stakeholders.

Preferred Qualifications: 

• Experience in FinTech, financial services, or another regulated industry.
• Experience with AWS and/or Azure cloud platforms.
• Familiarity with Kubernetes, container platforms, infrastructure-as-code, Terraform, Ansible, or similar automation tooling.
• Experience with observability platforms such as Datadog, CloudWatch, or similar tools.
• Experience improving developer experience through paved-road platforms, standardization, and self-service infrastructure capabilities.
• Experience supporting growth-stage companies where speed, scale, reliability, and operational discipline must be balanced.