Staff Product Manager
Posted on 10/18/2023

1,001-5,000 employees

AI-enhanced customer service solution for businesses
Company Overview
Intercom stands out as a leading customer service solution provider, offering a unique blend of automation and human support that enhances customer satisfaction while reducing operational costs. Their AI-enhanced workspace, trusted chatbot, and no-code automations facilitate efficient team collaboration and swift issue resolution, contributing to a 15% increase in handled conversations. With over 25,000 global organizations relying on their platform, Intercom's commitment to delivering unparalleled user experiences and their vision for a future where most customer conversations are resolved without human intervention, make it an exciting and rewarding place to work.

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
Product Design
  • 7+ years experience as a product manager, with a proven track record of shipping impactful product
  • Demonstrable experience of leading a team
  • Ideally you have have a strong design background, as it's essential you're able to think deeply about product design decisions and have an understanding of how to create simple user interfaces
  • You can clearly communicate product decisions and the rationale behind them. You're comfortable making decisions without consensus. You can help others make decisions by being persuasive
  • You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You've conducted user research, a/b tests and have worked closely with design researchers and analysts
  • You're entrepreneurial; you don't need direction; you're self driven
  • You're organised, not ad hoc
  • You're able to easily switch between thinking creatively and analytically
  • You'll deliver product that reflects a uniquely Intercom perspective on how to achieve it
  • You'll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
  • You'll deeply know the problems that you're tackling through research and regular interaction with customers; define and frame those problems for the team
  • You'll collaborate with your team in thinking big, to imagining future solutions that solve these problems
  • You'll scope these solutions to their smallest coherent state to ship to customers as early as you can
  • You'll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta's and after full release
  • You'll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release
  • You'll motivate a group of committed, smart people to do the best work of their careers